Summary
Overview
Work History
Education
Skills
Timeline
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Aubria Galloway

Aubria Galloway

Firebaugh,CA

Summary

Proficient Job Title delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained in Skill. Innovative and goal-oriented Management professional committed to Area of expertise. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through Action. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Overview

13
13
years of professional experience

Work History

Shift Manager

Burger King
07.2021 - Current
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Developed detailed plans based on broad guidance and direction.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Defined clear targets and objectives and communicated to other team members.

Customer Service Associate

Family Dollar
08.2018 - 03.2020
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded to customer calls and emails to answer questions about products and services.
  • Promoted available products and services to customers during service, account management, and order calls.

Customer Service Representative

Alorica
06.2014 - 03.2016
  • Cross-trained and provided backup support for organizational leadership.
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Custodian

DGS
Fresno , CA
2010.May - 2015.Jun
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Reported vandalism or other damage to property to supervisor.
  • Kept building spaces premises clean inside and outside.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Cleaned equipment and machinery to maintain in optimum working condition.

Education

Diploma - General Education

Web Dubois
Fresno
06.2008

Skills

  • Payment Processing
  • Verbal and Written Communication
  • Cash Handling
  • Accurate Money Handling

Timeline

Shift Manager

Burger King
07.2021 - Current

Customer Service Associate

Family Dollar
08.2018 - 03.2020

Customer Service Representative

Alorica
06.2014 - 03.2016

Custodian

DGS
2010.May - 2015.Jun

Diploma - General Education

Web Dubois

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Aubria Galloway