Aubriana Hern
Clackamas
Summary
Dynamic professional with a robust background in customer interactions and service solutions, excelling in conflict resolution, communication, and problem-solving to drive customer satisfaction and loyalty. Proven ability to collaborate effectively within teams while adapting to evolving needs, consistently achieving results through efficient and empathetic service. Experienced childcare professional dedicated to fostering a safe and nurturing environment for young learners, emphasizing teamwork and flexibility to promote positive developmental outcomes. Recognized for patience, empathy, and a proactive approach in supporting the growth and well-being of each child while meeting organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/Server
Fuji's
01.2024 - Current
- Crafted innovative cocktails and beverages based on seasonal ingredients and customer preferences.
- Developed and implemented streamlined processes for drink preparation, improving efficiency during peak hours.
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Managed table settings, ensuring cleanliness and readiness for guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed multiple tables efficiently during peak service hours, ensuring timely order delivery.
- Delivered exceptional customer service to enhance guest experience and satisfaction.
Daycare Teacher
KinderCare Learning Centers
01.2022 - 08.2023
- Developed and implemented engaging lesson plans to promote cognitive and social growth.
- Fostered a safe and nurturing environment for children through effective classroom management techniques.
- Collaborated with parents to discuss children's progress and address concerns regarding development.
- Mentored junior staff on best practices in early childhood education and classroom activities.
- Conducted assessments to monitor individual child development and tailor experiences accordingly.
- Organized educational activities that enhanced creativity, problem-solving skills, and teamwork among children.
- Evaluated program effectiveness by analyzing feedback from parents, staff, and educational outcomes.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Enhanced children''s emotional development through empathetic communication and active listening techniques.
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Maintained accurate documentation of student progress, behavior incidents, and parent-teacher conferences for review as needed.
- Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
- Maintained open and effective communication with parents about their child's progress and areas for improvement.
- Encouraged children to express themselves creatively through art and music, enhancing their creative thinking skills.
- Fostered safe and nurturing environment for children, setting stage for positive learning experiences.
- Cultivated love for reading in children by organizing regular storytime sessions and discussions.
- Strengthened children's early literacy and math skills through interactive lessons and games.
- Monitored classroom to verify safe and secure environment.
- Established positive relationships with students and families.
Server/Bartender
Happy Hollow
06.2020 - 01.2022
- Serves bar and restaurant patrons' drink and food orders.
- Delivered exceptional customer service, ensuring a welcoming dining experience for all guests.
- Trained and mentored new servers on menu knowledge and service protocols.
- Collaborated with kitchen staff to synchronize meal preparation and order delivery.
- Managed customer inquiries and resolved issues efficiently to enhance satisfaction.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Store Manager
Sprint
02.2017 - 01.2020
- Collaborated with upper management on strategic initiatives for store growth and profitability.
- Analyzed sales trends and customer feedback to improve product offerings and promotions.
- Mentored junior staff on best practices in customer engagement and service excellence.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Host/Server
Hop n’ Drops
04.2019 - 11.2019
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
Education
High School Diploma -
Reynolds High School
Troutdale06-2011
Skills
- Team collaboration
- Outstanding customer service
- Classroom management
- Child development assessment
- Lesson planning
- Parent communication
- Safety compliance
- Performance evaluation
- Time management
- Relationship building
- Strong multitasking
- Event coordination
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Excellent judgment
- Food service
- Team training and development
Certification
- Licensed with
- Food Handlers
- OLCC
- CPR certified
Languages
English
Native or Bilingual
Timeline
Bartender/Server
Fuji's
01.2024 - Current
Daycare Teacher
KinderCare Learning Centers
01.2022 - 08.2023
Server/Bartender
Happy Hollow
06.2020 - 01.2022
Host/Server
Hop n’ Drops
04.2019 - 11.2019
Store Manager
Sprint
02.2017 - 01.2020
High School Diploma -
Reynolds High School