Summary
Overview
Work History
Education
Skills
Timeline
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Aubriana Loudermilk

El Mirage,AZ

Summary

Dynamic and results-driven professional with extensive experience in retail management and project management excelling in client relations and strategic planning. Spearheaded multiple high-stake projects, ensuring seamless collaboration and exceeding customer expectations, leading to significant business growth. Expert in project scheduling and team leadership, I thrive on turning challenges into achievements, enhancing productivity by fostering strong team bonds and client partnerships. Former Assistant Store Manager for Invicta and Ross Dress For Less, and Project Manager for Pro West Restoration and Roofing, with a strong track record of leadership, team development, and operational excellence. Passionate advocate and team leader with a commitment to continuous learning and taking on new challenges. Eager to leverage my diverse skill set and experience to advance my career with top-tier opportunities. Leveraged project management and team leadership skills to deliver projects on time, enhance customer satisfaction, and foster team collaboration. Achieved significant improvements in productivity and quality assurance, maintaining a results-oriented focus throughout. Hardworking team player with solid work ethic and good problem-solving and organizational skills. Willing to take on any task to help team.

Overview

2
2
years of professional experience

Work History

Project Manager

Pro West Roofing
07.2024 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Oversaw implementation of new project management software, facilitating more efficient workflow and better project tracking.

Assistant Store Manager

Invicta
09.2023 - 02.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered positive work cultures by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Store Manager

Ross Dress for Less
04.2022 - 09.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Education

High School Diploma -

North Canyon Highschool

Skills

  • Project Management
  • Project Planning and Scheduling and Development
  • Strategic Planning
  • Schedule Management
  • Client and Customer Relations
  • Staff Management
  • Work flow planning
  • Advanced problem solving
  • Contract Management
  • Coaching and Mentoring
  • Conflict Resolution
  • Performance monitoring and Improvements
  • Creative Thinking
  • Quality Assurance
  • Detail Oriented
  • Work Planning and Prioritization
  • Relationship Building
  • Team Collaboration and Leadership
  • Data review
  • Productivity Improvement

Timeline

Project Manager

Pro West Roofing
07.2024 - Current

Assistant Store Manager

Invicta
09.2023 - 02.2024

Assistant Store Manager

Ross Dress for Less
04.2022 - 09.2023

High School Diploma -

North Canyon Highschool

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Aubriana Loudermilk