Aubriana Mear
Springfield,Missouri
Summary
Reliable Shift Leader experienced in quality control, ensuring customer satisfaction through training employees properly and adhering to company policy. Consummate professional who motivates employees and leads by example. Consistently delivers strong sales and service results through 3 years of experience in The Food and Customer service industry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable and experienced worker with proven success in completing construction projects on time and within budget. Knowledgeable in following instructions and safety protocols.
Overview
2
2
years of professional experience
Work History
Crew Manager/Shift Leader
Burger King
11.2021 - 10.2023
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Quickly and efficiently resolved complaints and escalated issues.
- Set performance goals for individual team members and created reward systems and contests.
- Educated crew workers on quality standards throughout construction process.
- Facilitated disciplinary action when necessary.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Monitored food preparation, production, and plating for quality control.
- Controlled food costs and managed inventory.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Stocked and rotated food items according to expiration dates.
- Assisted in setting up and breaking down kitchen stations.
- Seasoned and cooked food according to recipes or personal judgment and experience.
- Maintained high personal grooming standards and uniform presentation.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Lifted and carried heavy materials.
- Trained new staff on food preparation and safety procedures.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Operated cash registers and POS systems, handling over $1400 in cash daily.
- Cooked, prepared and bagged food for customers.
- Repaired equipment quickly and accurately, consistently inspecting work to verify functionality and correctness.
- Troubleshot equipment issues, increasing lifespan of tools through preventive maintenance and repairs.
- Talked with customers about project specifications, budgets and timelines for top-notch customer service.
- Processed cash, credit and touchless transactions to fulfill customer orders.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Barista
Starbucks
08.2021 - 11.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Used POS system to accurately enter orders and process payments.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Server
Sushi Village
07.2021 - 07.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
- Maintained high personal grooming standards and uniform presentation.
Cashier/Server/Drive Thru Order Taker
Pasta Express
05.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Entered orders into computer system quickly and in proper sequence.
- Offered immediate, friendly and knowledgeable assistance to every guest.
- Refilled drinks, cleaned up spills and handled special requests between guest orders.
- Upsold customers various beverages and desserts while regularly meeting and exceeding sales objectives.
- Described menu items in detail and educated customers about meal options.
- Restocked bags, cups, lids, sauces and other counter supplies.
- Accurately performed cash register operations to process and receive payments and issue change.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Packaged and stored food products following proper handling and preservation methods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Guaranteed customer satisfaction by quickly delivering orders.
Education
High School Diploma -
Kickapoo High School
Springfield, MO05.2022
Skills
- Policy Enforcement
- Preventive Maintenance
- Worker Training
- Crew Leadership
- Safety Monitoring
- Kitchen Staff Coordination
- Quality Control
- Employee Supervision
- Strategic Planning
- Money Handling
- Relationship Building
- Back of House Management
- Customer Service
Animal Lover
I have always been an animal lover. Ive taken care of many pet in my life that includes feeding and watering them, paying attention to certain sensitivities, I administer medication both orally and topically, I clean up after my animals and make sure their enclosures are set up for maximum enrichment/happiness to meet their needs while being in a cage or tank or just in my back yard or home. I am knowledgeable on many animals and have a fascination with learning new things. No animal scares me, even If I may get hurt I understand that it inst the animals fault they hurt me, Im the one who's all in their business.
Timeline
Crew Manager/Shift Leader
Burger King
11.2021 - 10.2023
Barista
Starbucks
08.2021 - 11.2021
Server
Sushi Village
07.2021 - 07.2021
Cashier/Server/Drive Thru Order Taker
Pasta Express
05.2021 - 07.2021
High School Diploma -
Kickapoo High School