Aubriana McKinney Richardson
Normal,IL
Summary
Diligent and determined young adult with strong and variable skills in a range of environments. Reliable and organized bringing strengths in solving routine problems quickly and profoundly. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Working to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Terminal Clerk
Estes Express Lines
07.2022 - 10.2023
- Increased accuracy in freight billing by thoroughly reviewing invoices and making necessary corrections.
- Handled day-to-day shipping and receiving overseeing more than 300 packages per day.
- Maintained updated knowledge of operational procedures, staying informed on industry changes or regulatory updates.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Expedited cargo movement by effectively coordinating equipment availability and placement.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Demonstrated strong attention to detail when entering shipment information into the system database, reducing inaccuracies significantly over time.
- Utilized AS400 to manage and enter important data such as delivery arrival times, customer information, invoicing, and a variety of other sensitive information
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Managed time-sensitive deadlines efficiently, prioritizing tasks for optimal results.
- Showcased multitasking abilities while juggling multiple responsibilities simultaneously without compromising quality or timeliness.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
- Monitored weather conditions daily to preemptively adjust routes when necessary, reducing potential delays due to adverse conditions.
- Monitored vehicle locations to coordinate timely arrivals.
- Managed communications between drivers and customers to ensure timely deliveries and high customer satisfaction.
- Oversaw and enforced compliance with all safety regulations and DOT regulations.
- Updated vehicle logs, cargo records, and billing statements with accuracy and efficiency.
- Streamlined dispatch operations by implementing efficient routing and scheduling systems.
- Scheduled deliveries and pickups according to customer needs.
- Developed strategies for improving overall dispatcher efficiency through analysis of historical data and trend identification.
- Created contingency plans for unexpected situations such as road closures or vehicle breakdowns that resulted in minimal impact on service.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Receptionist
Life Center For Independent Living
01.2022 - 05.2022
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Tracked important information in Google spreadsheets and ran reports or generated graphs using data.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Scheduled office meetings and client appointments for staff teams.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
Express Claims Associate
State Farm Insurance Inc
11.2021 - 01.2022
- Communicated effectively with staff members of operations, finance and clinical departments.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Demonstrated ability to adapt quickly by learning new software programs utilized within the department.
- Worked productively in fast-moving work environment.
- Collaborated with team members to ensure accuracy and consistency in claims handling.
Home Health Aide
SYNERGY Homecare
08.2021 - 11.2021
- Delivered compassionate care for seniors with developmental disabilities, acquired illnesses or injuries.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Transported clients for medical and personal outings.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
Mail Carrier
United States Postal Service
04.2021 - 08.2021
- Sort and case mail for delivery to local addresses
- Load delivery vehicle in accurate and strict order for timely and important deliveries
- Operate approved ProMaster vehicles to deliver letters, legal envelopes, and large packages
- Advise customers on mail delivery policies and and other postal information to improve service levels
- Handle and deliver time-sensitive letters and packages, mapping routes, considering traffic patterns and driving conditions to make timely pickups and deliveries
- Properly account for and turn in all money collected during the mail route
- Consistently met schedules for the timely collection and return of mail.
Cashier
Timbers Grille
08.2020 - 03.2021
- Counted money in cash drawers at the start of each shift and balanced drawer at the end of each shift
- Obtained thorough knowledge of products sold to assist customers in locating and purchasing items
- Collected payment for customer purchases
- Greeted all customers and provided prompt and friendly customer service
- Prepared food orders and followed food safety guidelines
- Restaurant maintenance and lobby upkeep.
Grocery Associate/ Cashier/ Bakery Clerk
Mariano's
10.2018 - 03.2020
- Provided well-mannered and friendly customer service to customers in different departments throughout the store
- Processed cash register transactions by scanning products accurately and swiftly while engaging in courteous conversations
- Reviewed floor displays regularly and corrected problems or adjusted looks to maximize customer engagement and sales using attention to detail
- Assisted customers with locating and purchasing items located on sales floor or in storeroom
- Replenished shelves with new items and restocks to keep displays full for customers
- Cleaned and organized workstations regularly to avoid misplacing product or causing unnecessary delays
- Loaded and unloaded heavy items for team members and customers, including using pallet jacks regularly
- Followed established guidelines and procedures
- Decorated cakes and prepared products to meet customer requirements
- Stocked display cases and kept all bakery merchandise in storeroom rotated to remain freshness and prevent spoilage
- Remained attentive to customer needs at the service counter
- Greeted and thanked customers, providing prompt and friendly service.
Movie Theater Associate
ShowPlace Icon Theatres at Roosevelt Collection
10.2019 - 02.2020
- Sold tickets to customers prior to movie showtime
- Supervised theaters during movie showings, dealing with disputes over seating and confronting disturbances respectfully and sensitively
- Checked tickets and ushered people to purchased seats
- Cleaned facilities between events, including servicing bathrooms and removing trash from the seating areas
- Examined tickets to verify authenticity prior to admission and collected ticket stubs
- Prepared food by operating large volume cooking equipment such as grills, deep fryers and griddles
- Filled drink orders by preparing soda, tea and other beverages
- Communicated with customers to take food and beverage orders and answer questions
- Operated cash register to process sales transactions, and balanced cash drawer daily at concession food stand
- Replenished condiments, napkins and utensils to maintain levels for customers.
Education
Current Degree in Progress - Psychology
Illinois State University
Normal, Illinois05.2024
High School Diploma -
Dr.Martin Luther King College Prep
Chicago, Illinois06.2020
Skills
- CPR and First Aid certified by American Heart Association Received training on how to provide Basic Life Support by using CPR and AED skills acquired Learned how to provide aid for major and minor injuries such as burns and wounds 7/1/2023
- Attention to Detail
- Strong interpersonal communication and relationships
- Organizational and Clerical skills
- Well-mannered and built customer service
- Computer coding and Microsoft experience
- Multi-line telephone operation Book and appointment keeping
- Experience with using AS400 and other data systems
- Information Security
- File and database management
- Basic accounting
- Problem-Solving
Timeline
Terminal Clerk
Estes Express Lines
07.2022 - 10.2023
Receptionist
Life Center For Independent Living
01.2022 - 05.2022
Express Claims Associate
State Farm Insurance Inc
11.2021 - 01.2022
Home Health Aide
SYNERGY Homecare
08.2021 - 11.2021
Mail Carrier
United States Postal Service
04.2021 - 08.2021
Cashier
Timbers Grille
08.2020 - 03.2021
Movie Theater Associate
ShowPlace Icon Theatres at Roosevelt Collection
10.2019 - 02.2020
Grocery Associate/ Cashier/ Bakery Clerk
Mariano's
10.2018 - 03.2020
Current Degree in Progress - Psychology
Illinois State University
High School Diploma -
Dr.Martin Luther King College Prep