AUBRI'ANAH SWINTON
Savannah,GA
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. A hardworking and passionate young woman with strong organizational skills eager to secure an entry-level medical front office receptionist position.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Parker's Kitchen
01.2023 - Current
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Delivered prompt service to prioritize customer needs.
Front Desk Agent
Country Inn & Suites By Radisson
01.2022 - 01.2023
- Answered calls quickly and directed them to the appropriate guest or department
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Maintained clean and organized front desk areas to uphold polished company image.
- Double-checked financial data for accuracy by comparing payment cards to identification
Server Shift Leader
King Cajun Seafood
04.2020 - 06.2023
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Answered customers' questions, recommended items, and recorded order information.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School -
Sol C. Johnson High School
Savannah, GA01.2022
Skills
- Cash handling expert
- Account updating
- Data Collection
- Appointment Scheduling
- Data Entry
- Microsoft Office Suite
- Customer Relations
- Building rapport
- Active Listening
- Customer Service
Timeline
Customer Service Representative
Parker's Kitchen
01.2023 - Current
Front Desk Agent
Country Inn & Suites By Radisson
01.2022 - 01.2023
Server Shift Leader
King Cajun Seafood
04.2020 - 06.2023
High School -
Sol C. Johnson High School
Similar Profiles
ROBERT CANNADYROBERT CANNADY
District Manager at Parker's KitchenDistrict Manager at Parker's Kitchen
Jody WoodJody Wood
Customer Service Representative at Parker's KitchenCustomer Service Representative at Parker's Kitchen
Ashley CruzAshley Cruz
Marketing Merchandiser at Parker's KitchenMarketing Merchandiser at Parker's Kitchen
Imani TimmonsImani Timmons
Patient Care Technician at St Joseph HospitalPatient Care Technician at St Joseph Hospital
Candace JonesCandace Jones
Sr Loan Processor/Encompass Analyst at New American Funding, LLCSr Loan Processor/Encompass Analyst at New American Funding, LLC