Aubrianah Swinton
Savannah,GA
Summary
Proven track record in enhancing customer satisfaction and retention at my work place. Leveraging exceptional customer service and problem-solving abilities. Skilled in data entry and active listening, I excel in high-pressure environments, significantly improving client relations. My approach combines critical thinking with a professional demeanor, driving positive outcomes and team development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Parker’s Kitchen
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Leasing Assistant
Savannah Six Properties
07.2022 - 01.2023
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Increased tenant satisfaction by promptly addressing concerns and providing exceptional customer service.
Front Desk Receptionist
Country Inns & Suites
04.2019 - 01.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Sales Agent / Customer Service Representative
C & C Wholesale Furniture
06.2015 - 11.2019
- Developed strong relationships with clients through excellent customer service and regular followups.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
Education
High School Diploma -
Sol C. Johnson High School
Savannah, GASkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Team Development
Certification
First Aid/ CPR Certification
Timeline
Leasing Assistant
Savannah Six Properties
07.2022 - 01.2023
Customer Service Representative
Parker’s Kitchen
01.2022 - Current
Front Desk Receptionist
Country Inns & Suites
04.2019 - 01.2022
Sales Agent / Customer Service Representative
C & C Wholesale Furniture
06.2015 - 11.2019
High School Diploma -
Sol C. Johnson High School
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