Aubriane KNOX
New Orleans,LA
Summary
Exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Dollar General
New Orleans, LA
04.2024 - Current
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
Store Manager
Family Dollar
New Orleans, LA
01.2018 - 03.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
Department Manager
Walmart
New Orleans, LA
05.2013 - 09.2017
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
Education
Some College (No Degree) - Business Management
Delgado Community College
New Orleans, LASkills
- Shift Scheduling
- Team Building and Leadership
- Employee Coaching
- Sales Growth
- Customer experience
- Store Opening and Closing
- Vendor Management
- Quickbooks
- POS systems operations
- Inventory Control
References
References available upon request.
Timeline
Assistant Store Manager
Dollar General
04.2024 - Current
Store Manager
Family Dollar
01.2018 - 03.2020
Department Manager
Walmart
05.2013 - 09.2017
Some College (No Degree) - Business Management
Delgado Community College