Aubrianna Rodrigues
Chicopee,MA
Summary
Results-driven individual with exceptional interpersonal skills and a strong work ethic. Experienced in managing last-minute changes and performing effectively under pressure. Consistently achieves high performance ratings in fast-paced environments.
Overview
1
1
Certification
Work History
Dispatcher
Cruise Control Towing & Recovery
Sturbridge, Massachusetts
04.2025 - Current
- Received and dispatched calls for emergency services.
- Communicated with drivers to provide instructions and address concerns.
- Monitored vehicle locations using GPS systems to ensure timely deliveries.
- Managed incoming calls from clients to schedule transportation services promptly.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Assigned drivers to appropriate routes based on customer needs.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Updated records of driver locations, delays, and cancellations.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided timely updates to customers regarding their orders or requests.
- Identified locations and needs of callers to accurately send assistance.
- Participated in team meetings discussing changes in procedures or processes.
- Verified driver credentials prior to assigning them a route or task.
- Developed strategies for improving efficiency within the dispatch department.
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts.
- Interacted with local law enforcement agencies when responding to incidents in progress.
Office Assistant/Billing Assistant
Cruise Control Towing & Recovery
Sturbridge, Massachusetts
04.2025 - Current
- Priced out all trucking orders.
- Supported team members by providing timely assistance during busy periods.
- Ensured a clean and organized work environment to promote efficiency and safety.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Organized files, developed spreadsheets, and scanned documents to improve organizational workflow.
- Maintained confidentiality of sensitive information and documents.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Copied, sorted and filed records of office activities and business transactions.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Reached out to customers and paying entities to seek current and late payments.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Worked with team members to identify and develop process improvements.
Education
High School Diploma -
James Maddison
Online06-2025
Skills
- Some light-duty wrecker training
- Customer service
- Effective communication
- Data entry
- Dispatch coordination
- Communication
Certification
- I have my medical DOT card
Timeline
Dispatcher
Cruise Control Towing & Recovery
04.2025 - Current
Office Assistant/Billing Assistant
Cruise Control Towing & Recovery
04.2025 - Current
High School Diploma -
James Maddison