Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aubrianne Crawford

Penn Yan,NY

Summary

Dynamic and attentive Personal Banker/Regional Trainer specializes in retail banking, customer service and account management. Driven to help clients make responsible and financially beneficial decisions. Knowledgeable of branch operations and financial products to best support company and customers. Top-performing professional with substantial experience in banking and finance. Dedicated to establishing long-term relations with customers to demonstrate trust and decrease account closure rates. Adept at understanding customer needs to recommend appropriate banking products. Personable New Accounts Representative with 15 years' experience in Banking. Outstanding leadership and organizational abilities with superb verbal and written communication skills. Familiarity with all account types, products and services.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Personal Banker/Regional Trainer

Wayne Bank
07.2017 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Improved customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Supported managers in implementing operational improvements that increased efficiency across the branch network.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Streamlined daily operations, ensuring accurate transaction processing and efficient customer service delivery.

Teller

Five Star Bank
04.2012 - 07.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.

Teller

Canandaigua National Bank & Trust
08.2011 - 05.2012
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
  • Processed customer transactions promptly, minimizing wait times.
  • Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.

Education

Regents - Math,science, Social Studies,english,french

Penn Yan Academy
Penn Yan, NY
06.2001

Skills

  • Relationship Building
  • Branch operations
  • Customer Service
  • Customer Satisfaction
  • Positive Attitude
  • Cash Handling
  • Fraud prevention
  • Attention to Detail
  • Relationship building and management
  • Interpersonal Skills
  • Issues Resolution
  • Account Maintenance
  • Regulatory Compliance
  • Account Management

Certification

NMLS Registered

Timeline

Personal Banker/Regional Trainer

Wayne Bank
07.2017 - Current

Teller

Five Star Bank
04.2012 - 07.2017

Teller

Canandaigua National Bank & Trust
08.2011 - 05.2012

Regents - Math,science, Social Studies,english,french

Penn Yan Academy

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Aubrianne Crawford