Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Aubrie Fernander

Manor,TX

Summary

Dedicated professional with experience using positive and negative reinforcement strategies to improve behaviors. Expert at implementing behavior treatment plans and intervention techniques. Talented relationship-builder with excellent communication and organizational abilities.

Overview

12
12
years of professional experience

Work History

Behavioral Tech

The Wood Group
Round Rock, TX
03.2025 - Current
  • Ensure the safety and well-being of all residents at all times.
  • Cook and serve meals. Follow the facility menu as posted.
  • Responsible for completing items listed on the facility Chore Sheet as directed by the administrator.
  • Responsible for assuring all residents are treated with dignity and respect.
  • Responsible for the supervision of all resident medication procedures. Ensure that all residents receive their proper medication at the proper time. All narcotics will be counted and documented on each shift.
  • Daily chart documentation.
  • Be familiar with The Wood Group’s policy and procedures to include employee handbook.

Independent Contractor

Amazon Flex
Austin, TX
08.2021 - Current
  • Loading items and/or packages from Amazon’s warehouse or production environment.
  • Ensuring that items are delivered to the various locations of Amazon customers in a safe and timely manner.
  • Reviewing orders before and after they are delivered to ensure they are complete, charges are correct, and the customer is satisfied.
  • Scanning the QR code of all the items to be delivered before they are loaded up.
  • Accepting payments for delivered items when required.
  • Complying strictly with all transportation laws, guidelines, and/or regulations and ensuring that a safe driving record is maintained.
  • Strictly adhering to assigned routes and following time schedules.
  • Preparing reports and other documents that are related to delivery.

Project Specialist

DyOnyx Contracting Corp
05.2014 - Current
  • Technical Support, Customer Support, Administration.
  • Coordinated conferences calls and arrange for conference rooms and equipment.
  • Processed supplies and training request for DyOnyx Contracting staff.
  • Provided information and guidance to all staff and partners within DyOnyx Contracting Corp.
  • Provides administrative and technical assistance to the staff of DyOnyx.
  • Make recommendations based on background and understanding of policies, regulations, procedures and information.
  • Provides assistance in planning, monitoring, and initiatives with all new coming partnerships.
  • Compose, read and answer emails, correspondences.
  • Duplicate, collate and scan documents.
  • Sort and distribute incoming mail.
  • Performs studies and projects that require application of basic occupational field theory and principles in the technical area of Construction Analysis.

Tier 2 Escalations Support Specialist

E-Teams
Remote
08.2021 - 05.2023
  • Client Support, De-Escalation, Administration, ServiceNow.
  • Responsible for escalated second tier inbound/outbound calls, emails, web chat services, as well as back-office services.
  • Performs services focused on de-escalation and customer satisfaction while adhering to established Service level Agreements.
  • Completes daily routine tasks and responsibilities (simultaneous calls/ticket processing via ServiceNow SaaS software) while providing internal support to colleagues.

Security Officer Lead

ESP Security
Austin, TX
08.2021 - 04.2023
  • Security, management, use of force training.
  • Secures premises and personnel by patrolling property via assigned post, on foot, or patrol vehicle.
  • Monitoring surveillance equipment, inspecting buildings, equipment and access points.
  • Investigate and report fires, evacuations, hazardous situations/other facility related events and provide proper follow-up with management as needed.
  • Crowd control and assisting fire department/EMS or other officials during their life saving processes.
  • Ensure that all employees on company property have proper company issued identification, and are provided with a safe and professional work environment.

Client Intake Specialist

Front Steps
Austin, TX
11.2020 - 08.2021
  • Customer support, Project Management, Administration.
  • Meet with and provide service coordination to clients to help them successfully transition into their stays at the City ProLodge hotels and navigate the services available to them.
  • Maintain confidentiality with clients and client data and will promote and maintain a safe and service-oriented environment for staff, clients and visitors.
  • Responsible for preparing for, coordinating and executing client placement, facilitating a smooth check-in process, and responding to client requests via telephone and in-person in an expanded social distancing environment.
  • Responsible for performing administrative tasks related to record keeping with a high degree of accuracy and will work as a contributing member of the team with other departments and collocated agencies.

Security Specialist

Apple Inc
Austin, TX
06.2020 - 07.2021
  • Customer support, Project Management, Administration.
  • Facilitate initial screening of individuals that enter a site, including determination if the individual may progress based on set thresholds.
  • Conduct temperature reading on individuals, either using a handheld touch-less thermometer.
  • Monitor infrared camera views to identify individuals who meet or exceed set tolerance levels.
  • Maintain daily administrative documentation.
  • Provide escort services to the clients’ visitors, contractors and vendors as required.
  • Investigate security related accidents/incidents.

Temporary Patient Screener

ARA Diagnostic Imaging
Austin, TX
10.2020 - 04.2021
  • Customer Service, Administration.
  • Responsible for greeting patients and visitors.
  • Maintaining a clean workspace.
  • Communicating with the facility manager for basic needs.
  • Providing patients with proper PPE, if needed.
  • Ensuring that the patient has completed the screening questionnaire prior to check-in.

Juvenile Detention Officer

Travis County Detention Center
Austin, TX
12.2019 - 06.2020
  • Customer Support Security, Supervision, Administration.
  • Providing direct supervision of all client’s daily activities. Maintains accountability of all clients and equipment and ensures that the environment is safe, clean and secure.
  • Ensures that clients are aware of and understand their responsibilities and appropriate behavior. Assists in implementing corrective discipline plans and programs, as required.
  • Ensures that the rights of juveniles are observed and that violations are reported to the appropriate person/agency.
  • Documents clients' behavior and information into department computer systems.
  • Maintains constant and effective communication with other staff to ensure continuity of care.

Preschool Studies

Swann Road Early Learning Center
Suitland, MD
09.2018 - 11.2018
  • Learning and development, Administration.
  • Promoted positive behaviors by using the positive reinforcement method.
  • Encourage children to be understanding of others.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Maintained a child-friendly environment with access to outdoor activities.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Maintained daily records of children's individual activities, behaviors, meals and naps.
  • Created and enforced child-based hands-on curriculum to promote student interest and receptive learning.

Customer Service Associate

Weis Markets
California, MD
01.2014 - 08.2017
  • Customer Support, Administration.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and clean up.
  • Worked under strict deadlines and responded to service requests and emergency call-outs.
  • Assisted customers with store and product complaints.
  • Compiled daily monetary reports and records for store managers.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.

Education

Bachelor of Science - Criminal Justice

University of Maryland Eastern Shore
Princess Anne, MD
12-2016

Skills

  • Microsoft Office proficient
  • Ability to learn and adapt quickly
  • Excellent management/leadership abilities
  • Client/customer focused
  • Detail oriented
  • Advanced written/verbal communication skills
  • Time management
  • Token economy systems
  • Relationship building
  • Teamwork

References

Available upon requests

Timeline

Behavioral Tech

The Wood Group
03.2025 - Current

Independent Contractor

Amazon Flex
08.2021 - Current

Tier 2 Escalations Support Specialist

E-Teams
08.2021 - 05.2023

Security Officer Lead

ESP Security
08.2021 - 04.2023

Client Intake Specialist

Front Steps
11.2020 - 08.2021

Temporary Patient Screener

ARA Diagnostic Imaging
10.2020 - 04.2021

Security Specialist

Apple Inc
06.2020 - 07.2021

Juvenile Detention Officer

Travis County Detention Center
12.2019 - 06.2020

Preschool Studies

Swann Road Early Learning Center
09.2018 - 11.2018

Project Specialist

DyOnyx Contracting Corp
05.2014 - Current

Customer Service Associate

Weis Markets
01.2014 - 08.2017

Bachelor of Science - Criminal Justice

University of Maryland Eastern Shore

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