Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aubrie Weber

Fort Walton Beach,FL

Summary

Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Enthusiastic, willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.

Overview

11
11
years of professional experience

Work History

Customer Service Manager/Online Fulfillment Assistant

Better Bushcraft
10.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Researched and corrected customer concerns to promote company loyalty.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
  • Analyzed data trends to forecast future inventory needs and adjust purchasing strategies accordingly.
  • Negotiated favorable shipping rates with carriers, reducing overall transportation costs for the company.
  • Improved customer satisfaction ratings through consistent attention to detail in fulfilling orders accurately and promptly.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Write handwritten letters for each online purchase. Individualized for each customer.

Elementary Aftercare Worker

Northwest Florida Ballet Academie
08.2023 - Current
  • Managed daily attendance records, ensuring accurate documentation for all children in the program.
  • Collaborated with other aftercare workers to develop engaging activities that catered to various age groups and interests.
  • Evaluated effectiveness of current programming regularly to identify areas of improvement and implement necessary changes for a high-quality aftercare experience.
  • Assisted in planning and executing special events, such as holiday parties and end-of-year celebrations for the aftercare program.
  • Provided emotional support for students dealing with personal challenges during the aftercare hours.
  • Strengthened parent satisfaction by addressing concerns promptly and professionally.
  • Enhanced student well-being by providing a safe and nurturing aftercare environment.
  • Served as a liaison between daytime teachers, administrators, parents, and the aftercare staff when needed.
  • Organized materials and resources necessary for daily activities, ensuring timely set-up before student arrival.
  • Supported academic growth by assisting with homework assignments and clarifying difficult concepts.
  • Maintained cleanliness of facilities, ensuring a sanitary environment for students at all times.
  • Developed rapport with diverse student populations while respecting individual needs or accommodations required.
  • Upheld school policies while fostering an inclusive atmosphere within the aftercare program.
  • Promoted healthy social interactions among students through supervised group activities and games.
  • Contributed to a positive work culture among colleagues through collaboration and support within the aftercare team.
  • Established trust with students, parents, and staff by maintaining open lines of communication regarding student progress and behavior.
  • Facilitated smooth transitions between school dismissal and aftercare start time by efficiently organizing student arrival procedures.
  • Observed and monitored children's play activities to promote healthy, safe environment.
  • Redirected inappropriate student behavior and implemented program discipline system to guide proper student behavior.
  • Tutored and assisted children in small groups of individuals to help master assignments and reinforce learning concepts.
  • Performed general housekeeping duties by washing tables and chairs, putting away chairs and properly placing toys in cubbies.
  • Communicated with parents and staff to discuss educational policies and activities and students' learning and behavioral problems.
  • Manage dance schedules for all elementary students enrolled in community school classes.
  • Ensure all students are changed and ready for all dance classes on time.

Cashier

Circle K
06.2017 - 11.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.

Cashier/Customer Service Representative

Big 5 Sporting Goods
12.2012 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Assisted in the training and onboarding of new cage cashiers by sharing knowledge and best practices to ensure their success within the role.
  • Boosted overall efficiency through cross-training in various roles such as cashier, stocker, or customer service representative when needed.
  • Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services Cashier role.
  • Reduced cashier errors by providing thorough training on point-of-sale systems and cash handling procedures.
  • Assisted in training new cashiers on company policies, procedures, and best practices to ensure optimal job performance.
  • Assisted in training new cashiers, resulting in improved team performance and consistency.

Education

Bachelor of Science - Human Resources Management

Western Governors University
Salt Lake City, UT
10.2024

High School Diploma -

Tularosa High School
Tularosa, NM
05.2012

Skills

  • Customer Service
  • Problem-Solving
  • Microsoft Outlook, Word, and Excel
  • Customer-focused
  • Time Management
  • Training and mentoring
  • Decision-Making
  • Excellent time management skills
  • Cash Handling
  • Adherence to high customer service standards
  • Complaint resolution
  • Team Building and Leadership
  • Effective workflow management
  • Customer Relationship Management (CRM)
  • Conflict resolution techniques
  • MS Office
  • Quality Assurance
  • Handling Escalations
  • Issue Resolution
  • Positive and Constructive Feedback
  • Schedule Management
  • Training and coaching
  • Customer Retention
  • Administrative Support
  • New Hire Training

Timeline

Customer Service Manager/Online Fulfillment Assistant

Better Bushcraft
10.2023 - Current

Elementary Aftercare Worker

Northwest Florida Ballet Academie
08.2023 - Current

Cashier

Circle K
06.2017 - 11.2017

Cashier/Customer Service Representative

Big 5 Sporting Goods
12.2012 - 03.2017

Bachelor of Science - Human Resources Management

Western Governors University

High School Diploma -

Tularosa High School

Similar Profiles

CREATE PROFILE
Aubrie Weber