Aubriel Damico
Jacksonville
Overview
6
6
years of professional experience
Work History
Patient Support Representative
Borland and Groover Clinic
Jacksonville
03.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Maintained accurate patient records using electronic health record systems.
- Addressed patient concerns with empathy and professionalism during interactions.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality of health information.
- Collaborated with other departments to ensure timely resolution of inquiries from patients.
- Scheduled follow-up appointments for patients based on physician recommendations.
Customer Service Representative Economic Self Sufficiency
Department of Children & Families
Jacksonville
12.2022 - 03.2025
- Managed difficult client situations with professionalism and empathy.
- Followed up on unresolved cases to keep customers informed of progress toward a solution.
- Maintained client records by updating account information in the database.
- Maintained detailed case notes and client records, ensuring confidentiality and accuracy.
- Assisted clients in accessing community resources and services.
- Assisted families in accessing essential services and resources.
Receptionist/Front Desk
Essentials Message and Facials
Jacksonville
08.2021 - 04.2022
- Contributed to positive work environment by maintaining professional communication with colleagues at all times.
- Greeted and welcomed visitors upon arrival, ensuring they felt comfortable.
- Coordinated deliveries and pickups of packages or documents for office.
- Answered questions regarding company pricing and policies.
- Scheduled appointments and documented updates in scheduling software.
- Ensured guest safety by monitoring visitor access through sign-in procedures.
Customer Service
Amazon
Jacksonville
01.2020 - 07.2021
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
- Provided accurate information about products and services to customers.
- Answered customer inquiries via phone, email, and chat.
- Analyzed call volume and average call time to monitor performance and productivity.
- Resolved product or service issues by clarifying customer complaints and offering appropriate solutions.
Education
Associate in Arts -
Florida State College at Jacksonville
Jacksonville, FL05.2024
Bachelor of Science - Human Services
Florida State College At Jacksonville
Jacksonville, FLSkills
- Communication skills
- Customer service
- Time management
- Computer literacy
- De-escalation Techniques
- Data Collection
- Multitasking
- Positive Attitude
- HIPAA compliance
- Active listening
- Data entry accuracy
References
References available upon request.
Timeline
Patient Support Representative
Borland and Groover Clinic
03.2025 - Current
Customer Service Representative Economic Self Sufficiency
Department of Children & Families
12.2022 - 03.2025
Receptionist/Front Desk
Essentials Message and Facials
08.2021 - 04.2022
Customer Service
Amazon
01.2020 - 07.2021
Associate in Arts -
Florida State College at Jacksonville
Bachelor of Science - Human Services
Florida State College At Jacksonville
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