Aubry Bethea
Seneca,SC
Summary
Hardworking Customer Service Representative Supervisor maintains and enhances customer service by delivering systems and procedures and supervising staff. Communicative and responsible team leader builds productive and positive relationships with employees and customers to improve retention and loyalty. Consistently promotes company values and culture through all interactions. Results-oriented candidate known for outstanding communication, customer service and conflict resolution abilities. Focused individual brings diverse management skills and extensive background in wide range of call center functions. Grasps and articulates sensitive and complex situations with diplomacy and ease.
Overview
6
6
years of professional experience
Work History
Customer Service Representative Manager
Estes Mechanical INC
05.2021 - Current
- Supervised 5 Technicians in providing excellent customer service to callers requiring assistance for HVAC issues.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Onboarded and trained customer representatives to meet performance and service goals.
- Implemented customer service policies and procedures for consistent performance standards.
- Overseen and managed technicians daily schedules.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Implemented company policies and procedures for professional, cohesive customer care.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Evaluated staff performance and provided feedback to improve customer service delivery.
- Led customer service projects to address and achieve key business objectives.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Classified Advertising Manager
The Journal News
09.2020 - 04.2021
- Directed creative process for traditional and online ads.
- Developed campaigns, led design and tracked results.
- Developed advertising tactics and implemented new solutions for increased brand awareness.
- Worked with marketing department to create targeted advertising strategies for key customer demographics.
- Assisted with incoming phone calls for circulation
- Planned and prepared advertising and promotional material to increase sales of products or services and work with customers, company officials and advertising agencies.
- Attended customer meetings, trade shows and conferences as company representative.
Intimates Specialist
Belk
09.2019 - 08.2020
- Followed all company policies and procedures to deliver quality work.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and took care to check bills for fraud.
Data Entry Specialist
Volt Workforce Solutions
02.2017 - 09.2018
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Maintained files, records and chronologies of entry activities.
- Organized plant parts warehouses, neatly and sorted by use.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Built and maintained tracking databases for variety of measuring aspects.
- Verified accuracy of data entered into system to produce error-free reports.
Education
High School Diploma -
Walhalla High School
Walhalla, SC06.2015
Skills
- Materials Movement
- New Process Integration
- Leadership and Change Management
- Clerical Support
- Customer Service and Assistance
- Issue Response and Resolution
- Records Preparation
- Schedule Management
- Multitasking and Time Management
- Google Docs
- Customer Relations and Communications
- Email Correspondence
Timeline
Customer Service Representative Manager
Estes Mechanical INC
05.2021 - Current
Classified Advertising Manager
The Journal News
09.2020 - 04.2021
Intimates Specialist
Belk
09.2019 - 08.2020
Data Entry Specialist
Volt Workforce Solutions
02.2017 - 09.2018
High School Diploma -
Walhalla High School