Aubry Homskie
Clackamas,OR
Summary
Dedicated and knowledgeable customer service professional with extensive experience in the medical industry. A solid team player, this individual brings an outgoing and positive demeanor that allows for easy establishment of rapport with clients. The motivation lies in maintaining customer satisfaction and contributing to the overall success of the company. Specializing in optimizing quality, speed, and processes to ensure efficient operations. With an articulate and energetic approach, this results-oriented individual is passionate about developing relationships, cultivating partnerships, and driving business growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Operation Specialist
Careoregon
2024.01 - Current
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions
- Improved team efficiency by implementing new training procedures and streamlining work processes
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty
- Exceeded performance goals consistently through effective communication and problem-solving skills
- Developed strategies for improving service quality and increasing overall customer satisfaction ratings
- Analyzed customer feedback data to identify areas for improvement and implemented changes accordingly
Member Customer Service Lead
Careoregon
2022.06 - 2024.01
Member Customer Service Rep III
Careoregon
2019.06 - 2022.06
Member Customer Service Rep II
Careoregon
2014.07 - 2019.06
Member Customer Service Rep I
Careoregon
2013.10 - 2014.06
Skills
- Process Improvement
- Telephone Etiquette
- Performance Monitoring
- Problem-Solving
- Call Center Experience
- Training and Development
- Experience in leadership
- Problem-solving abilities
- Multitasking Abilities
- Self motivation
Certification
- Aspiring Leadership Academy - Careoregon 2024, November
- Leadership Bootcamp - Learning Point Group - 2024, October
- First, Manage Yourself - Rainmaker Learning - 2024, October
- Bridging the Soft Skills Gap - Rainmaker Learning - 2024, October
- Medical Billing and Coding Everest Institute 2011, January
Timeline
Customer Service Operation Specialist
Careoregon
2024.01 - Current
Member Customer Service Lead
Careoregon
2022.06 - 2024.01
Member Customer Service Rep III
Careoregon
2019.06 - 2022.06
Member Customer Service Rep II
Careoregon
2014.07 - 2019.06
Member Customer Service Rep I
Careoregon
2013.10 - 2014.06