Aubry Popham
Birmingham,AL
Summary
Highly motivated professional with extensive customer service experience, consistently exceeding expectations and delivering results with unwavering integrity. Seeking a position with a company that values and leverages my skills to drive success. Committed to applying expertise in providing exceptional customer experiences and fostering strong client relationships.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
12.2022 - 09.2024
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Operating scanners, scales, cash registers, and other electronics
- Balancing the cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Keeping records of customer interactions, transactions, comments, and complaints
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined checkout process through regular maintenance of point-of-sale equipment, minimizing downtime caused by technical issues.
- Demonstrated flexibility and adaptability by covering shifts, learning new procedures, or adjusting to changes in store layout or policies as needed.
Produce Associate
Sam's Club
08.2021 - 01.2022
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Improved store safety by quickly addressing spills, broken containers, or other hazards in the produce section.
- Participated in ongoing training sessions to stay current on industry trends, best practices for handling fresh produce, and latest company initiatives.
- Educated customers on proper selection, handling, and storage of fruits and vegetables to enhance their overall experience.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Farmers Home Furniture
People Ready Staffing
08.2019 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Education
High School Diploma -
Smith Station High School
Smiths Station, AL05-2017
Skills
- Analytical Problem-Solving
- Proficient Task Prioritization
- Effective Presentation Skills
- Systematic Record Maintenance
- Microsoft Office Proficiency
- Service Excellence
- Strategic Issue Analysis
- Engaged Listening
- Adaptability and flexibility
- Data entry
- Computer proficiency
- Prioritization and Time Management
- Effective Issue Management
- Critical thinking
- Customer satisfaction measurement
- Network Development
- Appointment Coordination
- Call center experience
- Microsoft Excel Proficiency
- Product knowledge
- Payment Transaction Oversight
Certification
CPR CERTIFIED
Timeline
Customer Service Representative
Circle K
12.2022 - 09.2024
Produce Associate
Sam's Club
08.2021 - 01.2022
Farmers Home Furniture
People Ready Staffing
08.2019 - 03.2020
High School Diploma -
Smith Station High School
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