Aubryn Ouska
Tigard,OR
Summary
Adaptable Front Desk Receptionist with experience in a variety of industries and a history of success in providing exceptional customer service. Experience in managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas.
Overview
10
10
years of professional experience
Work History
Patient Care Coordinator
Minnesota Eye Consultants
Bloomington, MN
11.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.
- Facilitated communication between patients and various departments and staff.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Patient Care Coordinator
Eye Health NW
9427 SW Barnes Road, Suite 295, Portland, OR 97225
11.2022 - 05.2024
- Delivered excellent patient experiences and direct care.
- Exceptional customer service skills
- Experience with Mod Med, Next Gen, and Teams.
- Experience working with Ophthalmologist, Opticians, and Optometrists.
- Processed payments using cash, checks, and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Delivered support to medical staff in completion of patient paperwork.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Greeted and assisted patients with check-in and check-out procedures.
- Helped address client complaints through timely corrective actions.
- Ability to communicate clearly and concisely, both orally and in writing.
Office Administration
Active Wellness Chiropractic
06.2021 - 09.2021
- Medicine administration experience
- Sending faxes to multiple doctor offices
- Scheduling patients for their next and upcoming appointments
- Addressing current and previous health conditions
- Operating a multiple phone line system
- Responding to the current day, previous day emails, and voicemails
- Dealing with all payments for services rendered
Receptionist/Scheduler
H&R Block
02.2020 - 02.2021
- Being the first welcoming face the clients encountered
- Operating a multiple line phone system
- Making both outgoing and answering incoming calls
- Scheduling and rescheduling appointments
- Dealing with all payments for services rendered
- Opening and closing duties
- Cleaning duties
- Making campaign calls
- Filing documents
- Scanning documents
- Taking education classes to keep current on all tax needs
Receptionist/Scheduler
Adeo Home Care
06.2019 - 09.2019
- Answering phone calls
- Scheduling shifts for caregivers
- Filing using computer systems and scheduling systems
- Interviewing potential caregivers
Call Center Representative
Consumer Cellular
07.2018 - 02.2019
- Answering phone calls
- Assisting customers with all questions
- Helping customers pay their bills
- Explaining invoices,
- Troubleshooting problems
Certified Nursing Assistant
Marquis
03.2018 - 07.2018
- Assisting patients with compassion and empathy
- Assisting with bathing
- Assisting with getting dressed
- Assisting with meals
- Charting and documenting in patient charts
- Documented patients behaviors
- Documenting medical issues
- Documenting daily struggles and food consumption
- Worked closely with nurses, doctors, physical therapists
- Working with family members to assure the best care for the resident
Certified Nursing Assistant and Medication Aide
Raleigh Hills Assisted Living
08.2017 - 02.2018
- Administering medicine to residents
- Assisting with bathing
- Assisting with getting dressed
- Assisting with meals
- Charting and documenting in patient charts
- Documented patients behaviors
- Documenting medical issues
- Documenting daily struggles and food consumption
- Worked closely with nurses, doctors, physical therapists
- Working with family members to assure the best care for the resident
Mental Health Therapy Technician
Oregon State Hospital
Salem OR
05.2015 - 02.2017
- Direct patient contact
- Studying and teaching of legal skills
- ADLS
- Prepping meals
- Working on the treatment with other staff
- Encouraging physical activities and assisting with them
- Helping with all patient needs
Education
Nestucca High School
Cloverdale, OR2012
Skills
- Google Docs
- Microsoft Office Suite
- Scheduling
- Multiphone line
- System experience
- Humanitarian
- Works well with
- Others
- Thrives in a team
- Environment
- Team leader
- Calm and
- Level-headed under
- Stress
Timeline
Patient Care Coordinator
Minnesota Eye Consultants
11.2024 - Current
Patient Care Coordinator
Eye Health NW
11.2022 - 05.2024
Office Administration
Active Wellness Chiropractic
06.2021 - 09.2021
Receptionist/Scheduler
H&R Block
02.2020 - 02.2021
Receptionist/Scheduler
Adeo Home Care
06.2019 - 09.2019
Call Center Representative
Consumer Cellular
07.2018 - 02.2019
Certified Nursing Assistant
Marquis
03.2018 - 07.2018
Certified Nursing Assistant and Medication Aide
Raleigh Hills Assisted Living
08.2017 - 02.2018
Mental Health Therapy Technician
Oregon State Hospital
05.2015 - 02.2017
Nestucca High School