Auburn Emery
Arvada,CO
Summary
Accomplished inventory, logistics, and operations manager with over five years of dynamic supply chain expertise within the fast-paced environment of a privately held food-tech startup. Demonstrated leadership in managing and mentoring peer and junior team members while also providing valuable business consulting services with a focus on Consumer Packaged Goods (CPG) businesses.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Inventory and Logistics Manager
No Cow
11.2021 - Current
- Direct the operations of 3PL Warehouses and D2C Fulfillment Centers, encompassing inventory management, logistics coordination, and oversight of the order management team, including addressing any associated customer experience escalations
- Spearhead the development and implementation of enhancements to operational protocols, driving efficiency gains and operational cost reductions
- Foster seamless collaboration across departments, including e-commerce, customer experience, and sales, to address inventory updates and resolve issues effectively
- Effectively led the vetting process and negotiated contracts for third-party logistics (3PL) warehouses and fulfillment centers in 2023, subsequently overseeing the seamless transition
- Provide ongoing management of all 3PL and fulfillment center inventory warehouse locations, including vigilant monitoring of inbound and outbound deliveries, validation of inbound receipts from vendors and transfers, and prompt resolution of any inventory discrepancies upon receipt
- Manage inventory control, forecasting, and demand planning systems and processes for a diverse portfolio of over 50 lot-controlled SKUs serving 50+ B2B customers and 6 online Direct-to-Consumer (D2C) ordering platforms
- Conduct monthly inventory reconciliation by comparing Warehouse Management System (WMS) stock movement to Enterprise Resource Planning (ERP) stock movement, leveraging Microsoft Excel for comprehensive reporting
- Facilitated S&OP meetings to align sales forecasts with production capabilities, identify potential bottlenecks, and develop action plans to mitigate risks; optimized inventory levels to minimize stockouts and excess inventory while maintaining high service levels and customer satisfaction
- Manage end-to-end order fulfillment operations for D2C e-commerce business using Shopify and Amazon Seller Central platforms; utilized Shopify's order management system and third-party integrations to streamline order processing and automate tasks
- Conduct monthly Profit and Loss (P&L) reporting, encompassing comprehensive analysis of freight, fulfillment, and warehouse expenses, to ensure adherence to budgetary constraints
- Supervise the order management team, providing guidance and mentorship to address logistical and customer experience complexities, thus facilitating the team's attainment of departmental Key Performance Indicators (KPIs), notably achieving a 90% or higher On-Time In-Full (OTIF) rate for Less Than Truckload (LTL) shipments
- Spearheaded a 5% year-over-year improvement in OTIF rates by expanding the consolidated shipping network and optimizing LTL utilization.
- Reviewed established business practices and improved processes to reduce expenses.
Operations Analyst
No Cow
06.2021 - 11.2021
- Directly oversee and manage all facets of order management, including both EDI and non-EDI processes
- This includes purchase order processing, confirmations, distribution and warehouse logistics, proof of deliveries, delivery confirmations, and invoicing
- Deliver exceptional customer support by serving as the primary point of contact for inquiries, confirmations, dispute resolution, and revision requests
- Expertly onboard new customers into the No Cow systems, overseeing the setup of EDI processes, reporting mechanisms, and integration with QuickBooks.
Customer Account Specialist
Leprino Foods Company
02.2019 - 06.2021
- Work collaboratively in a service team of 8 within the largest manufacturer of mozzarella and lactose in the world, and a leading producer of whey protein; supporting a business of over 200 domestic cheese wholesaler customers and 1B pounds of business
- Deliver responsive customer service to clients within various international markets with a target on meeting and exceed world’s best service metrics; as demonstrated by the maintenance of a 99.50% service record
- Coordinate cross-functionality to facilitate perfect order fulfillments utilizing SAP ERP and support collaborative efforts to resolve customer issues
- Expertly process orders, confirm pricing and resolve invoice discrepancies as they arise to reduce inefficiencies, correct errors and streamline business processes with both internal personnel and external company representatives and departments
- Leverage strong root cause analysis, troubleshooting and creative problem-solving competencies to implement and optimize business processes and technology to save time, money and resources
- Lead the engagement and evaluation of EDI issues and conflicts with external customers to identify core issues, implement targeted solutions, and resolve $60K in freight deduction corrections and develop best practice processes to remove risk for future EDI customers and similar deductions
- Transitioned into an oversight role within the Export Cheese team, where responsibilities included coordinating export orders for the Asia/Pacific region
- Managed the filing of AES (Automated Export System) through Amber Road, in addition to overseeing pricing contracts and maintaining customer order trackers.
Sales Representative
Republic National Distributing Company
01.2018 - 02.2019
- Managed and promoted a portfolio of over 4,000 items through consultative sales processes, successfully scheduling and facilitating hands-on presentations of products to increase awareness and brand exposure to both new and existing customers
- Demonstrated sales proficiency and excellence by consistently meeting and exceeding corporate sales objectives, growing a flat-line territory in the Denver Metropolitan area by 7% over a single 13-month period
- Successfully maintained exceptional customer relations and professional partnerships with off-premise accounts by performing regular sales calls and consultations
- Constantly completed ongoing research to identify emerging market opportunities and prospect for new clients
- Frequently met with and collaborated with technical, product management and service personnel to stay current on company offerings, business policies and targeted sales and marketing initiatives
- Independently researched and established beneficial professional networks and key partnerships to gain insight and leverage connections that produced long-term business relationships and new sales growth
- Devised and implemented marketing strategies to identify and filling market gaps and driving consistent sales
- Demonstrate product features and competitive advantages through the design and execution of professional sales presentations, staff trainings and product engagement opportunities
- Generated and followed up on lead lists to drive the consistent expansion of client base and sales revenues.
Merchandiser
Republic National Distributing Company
08.2017 - 01.2018
- Built and merchandised displays to attract attention of prospective customers and promote sales of RNDC products within a wide range of retail and box store outlets including key Colorado accounts such as Argonaut, Applejack, Hazels, and Costco
- Assisted retail outlet management and staff to design and coordinate product placement and visual merchandising with a focus on maintaining attractive and inviting appearance while maximizing exposure and sales generation
- Drove client retention and managing engaging merchandise presentation to motivate impulse purchases
- Monitored and analyzed sales records and consumer purchasing trends to evaluate effectiveness of merchandising setups
- Managed presentations on an ongoing basis by removing damaged, out-of-code, not-in-set and discontinued items from displays.
International Project Based Business Consultant
Various Companies
01.2015 - 06.2017
- Leveraged extensive formal education and market knowledge to offer international project-based business consulting services to clients within European and North American markets
- Projects included working with DisplayNote in Ireland to identify and facilitate new product US market entry options, and working with Arthroventions in Denver to develop an in-depth product entry strategy within the Japanese market for medical devices specific to rheumatoid arthritis treatments
- Provided corporate leadership support and guidance to help set, enforce, and optimize internal policies to maintain efficiency, maximize responsiveness to demands, and expand international opportunities
- Investigated market conditions and trends to devise strategic initiatives that improved operational structures, policies, and management systems.
Special Project Coordinator
Summit Scientific
05.2016 - 08.2016
- Collaborated with CEO of Summit Scientific and special project team to research cannabis regulations including financial, health, and legal implications, as well as emerging market factors and conditions, in order to craft a viable, fiscally sound business plan for establishing a cannabis-testing lab within the state of Colorado
- Actively collaborated within a multi-functional team to identify key project goals, assign workloads, and coordinate the completion tasks to meet and exceed outcome expectations
- Coordinated and managed the schedules and responsibilities of staff to facilitate the completion of project objectives within a time four-month time frame.
Export Promotion Intern
City and County of Denver
06.2015 - 08.2015
- Represented the Office of Economic Development while collaborating with Denver Beer Company co-CEOs to develop their first export route-to-market plan and to help implement initial exports to various international markets, including partnering with Nagano Trading within the Japanese market
- Planned and coordinated consultation processes with key stakeholders within the local region as well as international markets to gain a full understanding of dynamic factors and issues related to export and business partnerships
- Worked with business leadership to evaluate operations, streamline processes, and revise practices to promote and sell products within both the Japanese and Mexican markets
- Instrumental in the creation and distribution of step-by-step export guide for small-to-medium sized companies within the Denver Metro region, to assist them in expanding business opportunities into previously untapped international markets and driving new business growth within the region.
Education
Master of Science - School of Business, International Business
University of Colorado
Denver, CO06.2017
Bachelor of Arts - Spanish Language
University of Colorado
Boulder, CO05.2015
Skills
- Inventory Management
- Demand Planning
- Forecasting
- S&OP Management
- Supply Chain Optimization
- Logistics Management
- Leadership
- Data Analysis
- Vendor Negotiation
- Omni-channel Order Management
- Creative Problem Solving
- ERP, EDI, WMS Management
Certification
- APICS CPIM, 2024
- WSET Level 2, 2018
Professional Development
- ASCM, 11/2023, Present, Association for Supply Chain Management member – global pacesetter of organizational transformation, talent development, and supply chain innovation.
- Better for All Committee, 09/2021, Present, Team dedicated to enhancing sustainability opportunities at No Cow
- Lean In, 01/2020, 06/2021, Member of a 10-women circle helping women achieve their ambitions and work to create an equal world.
- Leadership & Entrepreneurship in Ireland, 05/2017, 05/2017, Course designed to build strategic planning, visionary leadership, and team management skills.
- Colorado University Boulder, 05/2014, 07/2014, Completed fully-immersed language intensive program & cultural studies.
Timeline
Inventory and Logistics Manager
No Cow
11.2021 - Current
Operations Analyst
No Cow
06.2021 - 11.2021
Customer Account Specialist
Leprino Foods Company
02.2019 - 06.2021
Sales Representative
Republic National Distributing Company
01.2018 - 02.2019
Merchandiser
Republic National Distributing Company
08.2017 - 01.2018
Special Project Coordinator
Summit Scientific
05.2016 - 08.2016
Export Promotion Intern
City and County of Denver
06.2015 - 08.2015
International Project Based Business Consultant
Various Companies
01.2015 - 06.2017
Master of Science - School of Business, International Business
University of Colorado
Bachelor of Arts - Spanish Language
University of Colorado