Aubrey Henderson
Santa Rosa Beach,FL
Summary
Proactive Maintenance Coordinator with years of experience in maintaining facilities through manual dexterity. Deadline-driven in quickly responding to emergency maintenance requests and managing the priority level of day-to-day tasks. Maintains accurate and extensive records for all maintenance history.
Overview
18
18
years of professional experience
Work History
Organizer and Housekeeper
Sunshine Solutions
, FL
02.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Maintenance Coordinator
Benchmark Management Group
Santa Rosa Beach, FL
06.2022 - 08.2023
- Researched and hired highly trusted contractors to assist with full-scale maintenance or construction projects.
- Maintained detailed records of maintenance activities, ensuring accuracy and completeness.
- Coordinated with external vendors for repair services when necessary.
- Responded promptly to emergency repair requests from staff members.
- Developed comprehensive strategies for improving overall efficiency in maintenance processes.
- Developed healthy, productive relationships with team members to create constructive working environment.
- Monitored inventory levels of spare parts and supplies, ordering additional items as needed.
- Resolved conflicts between different parties involved in maintenance operations.
- Collaborated with other departments to ensure that their maintenance requirements were met in a timely manner.
- Participated in team meetings focused on developing innovative approaches towards problem solving within the organization.
- Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
- Assisted in the development of preventive maintenance schedules for all departments.
- Filled out work orders, repair logs and maintenance plans to document work completed.
- Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
- Created work crew schedules and delegated assignments.
- Coordinated efficient maintenance schedules to keep systems running at peak levels.
- Oversaw workforce schedules and allocated resources in order to achieve project goals.
- Delegated work to staff, setting priorities and goals.
- Inspected completed work to assess quality and identify skill gaps.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored employee work levels and optimized performance with strategic approaches.
- Trained and monitored employees to teach daily tasks and improve performance.
- Delivered positive reinforcement and constructive criticism for employee work efforts.
- Provided customer service support by responding to inquiries, resolving issues, and providing updates on shipments.
- Maintained up-to-date records of freight movement and shipment tracking information in the system.
- Tracked real-time location of vehicles using GPS technology.
- Assigned deliveries to drivers according to their availability and route optimization guidelines.
- Sorted and distributed incoming work orders to appropriate departments for confirmation of accuracy.
- Resolved billing disputes with carriers regarding payment for services rendered.
- Provided guidance to drivers on road conditions, speed limits, traffic patterns.
- Developed relationships with carriers and vendors to ensure optimal pricing and service levels.
- Balanced technician workloads to help minimize drive time and maximize productivity.
- Created trouble tickets in [Software] to dispatch to required technicians.
- Managed inventory control processes such as stock rotation or item replenishment.
- Ordered parts needed by techs and arranged delivery to technician in required amount of time.
- Prepared daily work and run schedules.
- Documented services performed, operations information, and dispatch details in system.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Relayed work orders, messages or information using telephones or two-way radios.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Received or prepared work orders.
- Recorded and maintained files or records of customer requests, work or services performed.
- Conferred with customers or supervising personnel to address questions, problems or requests for service or equipment.
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications.
- Maintained current knowledge of personnel in field and completed deliveries or delays.
- Arranged for repairs to restore service and schedules.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Oversaw communications within assigned territories.
Manager, Waitress and Bartender
Hunt's Oyster Bar
Panama City, FL
05.2006 - 03.2020
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Education
Liberal Arts And General Studies
Gulf Coast State College
Panama City, FL12-2012
Skills
- Work Order Management
- Budgeting and Cost Control
- Maintaining Facilities
- Technical Knowledge
- Maintenance Planning
- Scheduling Coordination
Timeline
Maintenance Coordinator
Benchmark Management Group
06.2022 - 08.2023
Organizer and Housekeeper
Sunshine Solutions
02.2020 - Current
Manager, Waitress and Bartender
Hunt's Oyster Bar
05.2006 - 03.2020
Liberal Arts And General Studies
Gulf Coast State College