Hi, I’m
AuCaly Jones
Customer Service Specialist
Northlake,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
years of professional experience
1
Certification
Work History
Levy Restaurants
Bartender
01.2019 - Current
Job overview
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upheld strict regulations for safe alcohol service and food safety.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Served high customer volumes during special events, nights, and weekends.
- Verified drinking age requirements of customers by carefully reviewing photo identification
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
Backporch Drafthouse
Bar Manager
07.2022 - 02.2023
Job overview
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Motivated staff to perform at peak efficiency and quality.
- Maximized quality assurance by completing frequent line checks.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Improved customer service rankings by resolving issues quickly and accurately.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing 100% improvement over prior onboarding process.
TruGreen
Work From Home Customer Service Agent
02.2021 - 02.2022
Job overview
- Helped customers navigate website to order Lawn Care services online for added convenience and access to larger inventory.
- Documented calls according to Trugreen policies for use in performance measurement and business progress tracking.
- Developed customer service processes to improve customer satisfaction.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Conducted customer service training sessions for new team members.
- Answered inbound customer queries according to internal policies, meeting concerns and resolving questions.
- Collaborated closely with cross-functional departments to deliver high customer satisfaction.
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Assisted clients with product questions to facilitate online ordering process.
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity.
Education
The College of Health Care ProfessionsFort Worth, TX
No Degree from Medical Assisting
04.2016
University Overview
- Dean's List 2015-2016
- Honor Roll 2015-2016
- 3.9 GPA
Skills
- Cash Register Operation
- Forecast Preparation
- Anticipating Guest Needs
- Dining Room Management
- Error Identification
- Guest Satisfaction
- Health Code Compliance
- Suggestive Selling
- Reconciling Cash Drawers
- Training Junior Team Members
- High-Volume Environments
- Call Center Operations
- Account Services
Certification
- NRCMA
- Food Handler Certified
- TABC Certified
Timeline
Bar Manager
Backporch Drafthouse
07.2022 - 02.2023
Work From Home Customer Service Agent
TruGreen
02.2021 - 02.2022
Bartender
Levy Restaurants
01.2019 - Current
The College of Health Care Professions
No Degree from Medical Assisting
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