Auday Putrus
Sterling Heights,MI
Summary
Detail-oriented team player and leader with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
31
31
years of professional experience
Work History
Automotive Finance Manager
Suburban Ford Of Romeo
01.2022 - Current
- Processed loan applications and monitored progress from start to finish.
- Helped college students obtain financial aid through loan programs.
- Compiled closing packages for drafting and presentation accuracy.
- Developed and maintained relationships with customers, lenders and other third parties.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Proactively identified solutions for customers experiencing credit issues.
- Identified opportunities to cross-sell and upsell loan products to customers.
Licensed Realtor
Top Agent Realty
07.2016 - Current
- Promoted sales of properties through advertisements, open houses and online advertising platforms.
- Compared properties with similarly sold properties to determine competitive market prices.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Maintained connections with clients to encourage repeat business and referrals.
- Advised clients on market conditions and property value for informed decision-making.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
Automotive Sales Professional
Parkway Chrysler Dodge Jeep Ram
01.2018 - 12.2020
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
Automotive Finance Manager /Sales Manager
Suburban Ford Of Sterling Heights
09.2015 - 01.2018
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Explained very technical financial information to applicants in easy to understand language.
- Analyzed potential risks and evaluated loan products to identify suitable options for customers.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Automotive Sales Professional
Suburban Ford Of Sterling Heights
09.2013 - 09.2015
- Listened to customer needs and desires to identify and recommend optimal products.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Responded to customer enquiries via telephone and email.
- Negotiated purchase prices and explained sales, warranty, and optional products.
Furniture Sales Manager
Artvan
10.2011 - 09.2013
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Police Officer
Metropolitan Police Service
04.2008 - 10.2011
- Provided testimony in court proceedings.
- Conducted searches of individuals, vehicles and premises.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Obtained information from arrested subjects to conduct debriefings.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Conducted preliminary investigations at scenes of major crimes.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Issued traffic citations and electronic tickets for violations of traffic laws.
- Apprehended offenders and conducted interviews and interrogations.
- Assisted in special investigations and crime prevention programs.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
Warrant Officer
Royal Air Force
05.1992 - 10.2011
- Handled administrative requirements, maintained records and submitted operational reports.
- Led team in developing strategic plans to meet operational objectives.
- Trained and developed new recruits in preparation for joining the Royal Air Force full time.
- maintained a high standard of drill dress and discipline across 25 squadrons.
- Conduct parades with squadrons which include preparation for parades with the royal family.
Aircraft Dispatcher
Virgin Atlantic Airways
12.2005 - 04.2008
- Scrutinized and managed flow of incoming and outgoing aircraft, providing guidance and support as needed.
- Executed regular airfield inspections, identifying and reporting safety hazards or issues to supervisor.
- Trained and developed new hires to drive efficient performance by teaching and emphasizing key skills, procedures and performance optimization strategies from day one.
- Monitored movement of aircraft to minimize delays and maximize safety.
- Spearheaded personnel safety initiatives to foster safe operating environment for all aircraft operations.
Airline Customer Service Supervisor
Virgin Atlantic Airways
10.2004 - 12.2005
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Led regular customer service meetings to review progress identify challenges and provide feedback.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached employees through day-to-day work and complex problems.
International Flight Attendant
Virgin Atlantic Airways
01.2003 - 10.2004
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Ensured safety and comfort of customers onboard aircraft.
- Engaged professionally with passengers to improve satisfaction and exceed expectations throughout flight.
- Welcomed passengers aboard and provided overview of safety procedures.
Airline Customer Service Agent
Virgin Atlantic Airways
02.2001 - 01.2003
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Established and cultivated relationships with travel partners, providing clients with smooth ticketing processes.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Bachelor of Arts - Drama
THE BRIDGE THEATRE TRAINING COMPANY
London UK 07.2000
Skills
- Business Growth
- Microsoft Office
- Active Listening and Learning
- Fluent in Arabic & Chaldean
- Recruitment and Training
- Employee Performance Evaluations
- Sales Meetings
- Automotive Sales Techniques
- Sales Strategies Techniques
- Closing Techniques
- Customer Experience
- CDK, Route One, Reynolds, Oplogic, Eleads, Dealertrack, VAuto
Languages
Arabic
Native or Bilingual
Chaldean
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Automotive Finance Manager
Suburban Ford Of Romeo
01.2022 - Current
Automotive Sales Professional
Parkway Chrysler Dodge Jeep Ram
01.2018 - 12.2020
Licensed Realtor
Top Agent Realty
07.2016 - Current
Automotive Finance Manager /Sales Manager
Suburban Ford Of Sterling Heights
09.2015 - 01.2018
Automotive Sales Professional
Suburban Ford Of Sterling Heights
09.2013 - 09.2015
Furniture Sales Manager
Artvan
10.2011 - 09.2013
Police Officer
Metropolitan Police Service
04.2008 - 10.2011
Aircraft Dispatcher
Virgin Atlantic Airways
12.2005 - 04.2008
Airline Customer Service Supervisor
Virgin Atlantic Airways
10.2004 - 12.2005
International Flight Attendant
Virgin Atlantic Airways
01.2003 - 10.2004
Airline Customer Service Agent
Virgin Atlantic Airways
02.2001 - 01.2003
Warrant Officer
Royal Air Force
05.1992 - 10.2011
Bachelor of Arts - Drama
THE BRIDGE THEATRE TRAINING COMPANY
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