Auddie Martin
Billings,MT
Summary
A dependable and motivated professional known for creating positive experiences for both customers and teams. With hands-on experience in customer service, administration, and management, I bring strong communication, organization, and leadership skills. Prior healthcare experience contributed to my strong work ethic, empathy, and attention to detail. I take pride in being respectful, reliable, and always open to learning and feedback
Overview
5
5
years of professional experience
Work History
Assistant Manager
City Brew Coffee
Laurel, MT
11.2024 - Current
- Supervised daily operations, ensuring efficient workflow and exceptional customer service.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Shift Leader
City Brew Coffee
Laurel, MT
09.2024 - 11.2024
- Supervised daily operations to ensure excellent customer service and product quality.
- Trained and mentored new team members on coffee preparation and equipment usage.
- Monitored inventory levels, coordinating timely restocking to maintain service efficiency.
- Implemented process improvements that enhanced workflow and reduced wait times for customers.
- Managed cash handling procedures, ensuring accuracy in transactions and end-of-shift reports.
- Resolved customer complaints swiftly, fostering positive relationships and repeat business.
- Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Monitored inventory levels, placing orders to maintain stock availability and reduce waste.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Deli Manager
Town Pump
Billings, MT
04.2024 - 09.2024
- Ensured compliance with health standards in deli operations.
- Trained and mentored team members on food safety practices and customer service skills.
- Managed inventory levels, reducing waste through efficient stock rotation and ordering procedures.
- Developed schedules for staff, optimizing labor resources to meet peak demand times.
- Enhanced customer satisfaction by implementing feedback mechanisms and improving service delivery.
- Analyzed sales data to identify trends, adjusting offerings to boost profitability and customer interest.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Receptionist
Pierce Rv Center Of Billings
Billings, MT
04.2022 - 01.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Key Holder
Candy Clubhouse
07.2021 - 10.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
- Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Educated customers about product and service offerings, special deals and newly released offerings to help each person make informed choices.
- Managed customer needs and delegated tasks to employees for optimal coverage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Motivated employees to success and pointed out areas of improvement, which bolstered efficiency rates by [Number]%.
Waitress
Wildflower Kitchen
12.2021 - 01.2022
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Stayed up-to-date on menu changes to help customers make food choices.
- Greeted new customers, discussed specials and took drink orders.
- Inspected dishes and utensils for cleanliness.
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Checked identification for minimum age for sale of alcoholic beverages.
Home Health CNA
Pat Holman
01.2021 - 01.2022
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Checked supply availability and laid out instruments for [Type] patient rooms.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Transported patients between rooms and appointments or testing locations.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Facilitated personal hygiene management, feeding and ambulation.
- Improved operations through consistent hard work and dedication.
- Successfully maintain clean, valid driver's license and access to reliable transportation.
- Oversaw daily operations to ensure high levels of productivity.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Housekeeping
Meadowlark Assisted Living
12.2020 - 04.2021
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Documented and reported necessary facility and building repairs observed.
- Responded to requests from patrons for linens and toiletries.
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms.
- Adhered to professional house cleaning checklist.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Verified cleanliness and organization of storage areas and carts.
- Dusted picture frames and wall hangings with cloth.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Operated power equipment tools such as backpack vacuums and floor sweepers.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Kept building entryway glass clean and polished for professional presentation.
- Waxed and polished wood floors and other woodwork.
- Restocked room supplies such as facial tissues for personal touch with every job.
Education
High School Diploma -
Penn Foster School
Scranton, PA09.2020
Skills
- Recruiting and interviewing
- Customer Service Management
- Cash handling
- Staff Supervision
- Problem-solving
- Time management
- Sales growth
- Staff training
- Multitasking
- Organizational skills
- Computer skills
- Coffee shop operations
- Reliable and responsible
- Professional and courteous
- Multitasking Abilities
Decision Making
Health and Safety Procedures
Mail Handling
Telephone Skills
Verbal and Written Communication
Sorting and Labeling
Multi-Line Telephone Systems
Time Management
Organization Skills
Greeting Visitors
Microsoft Excel
Customer Satisfaction
Customer Interaction
Visitor Check-In
Staff supervision
Staff training and development
Goal setting
Retail operations
Recruiting and interviewing
Timeline
Assistant Manager
City Brew Coffee
11.2024 - Current
Shift Leader
City Brew Coffee
09.2024 - 11.2024
Deli Manager
Town Pump
04.2024 - 09.2024
Receptionist
Pierce Rv Center Of Billings
04.2022 - 01.2024
Waitress
Wildflower Kitchen
12.2021 - 01.2022
Key Holder
Candy Clubhouse
07.2021 - 10.2022
Home Health CNA
Pat Holman
01.2021 - 01.2022
Housekeeping
Meadowlark Assisted Living
12.2020 - 04.2021
High School Diploma -
Penn Foster School