AUDEL GONZALEZ
Garden Grove,Ca
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Case Manager
Volunteers of America of Greater Los Angeles
Santa Ana, CA
07.2022 - Current
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Provided crisis intervention support for clients in emergency situations.
- Conducted home visits to assess the safety of living environments for clients.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Provided referrals to appropriate health care providers or other community resources.
- Monitored client progress through regular follow-up contacts.
- Maintained up-to-date case records with case activity status.
Customer Service Representative
Collective Choice
Westminster, Ca
01.2020 - 01.2021
- Researched and resolved customer problems, particularly in the absence of an assigned account manager, to maintain and improve customer service
- Met customer service goals by responding to customer inquiries and providing accurate information to accounting managers and customers alike
- Provided in-service support for escalated issues and work with the functional groups to strategize solutions for issue resolution
- Worked hand in hand with the Team in ensuring operational metrics are achieved
- Assisted clients in resolving questions regarding their accounts
- Provided timely customer call-backs, following up on inquiries or where customers have provided voicemail or chat requests for a call-back
- Connected with customers and provided an "in-house" feel to our members while remaining professional and courteous
Operations Manager
G2 Construction
Santa Ana, Ca
01.2015 - 01.2020
- Maintained procedures, standards of craft, and reporting formats for technical work
- Provided direction to employees according to established policies and management guidance
- Made decisions regarding work processes or operational plans and schedules to achieve department objectives
- Worked in parallel with CEO to lead the Team toward a culture of success
- Assisted with project management improvements
- Quality control of specialized products
- Operated and maintained Computer Numerical Control (CNC)
Supply Administration
United States Marine Corps
Camp Pendleton, Ca
01.2010 - 01.2014
- Maintained and prepare necessary inventory control, perform reconciliations, and administer improvement projects
- Ensured the end-to-end supply chain needs are met in a timely and professional manner, which includes but is not limited to: forecasting, tracking, invoicing, account balance
- Managed inventory to optimize order fulfillment and company readiness
- Coordinated logistics management operations for designated company projects
- Generated, confirmed, and coordinated purchase orders, pricing, logistics and tracking, and invoice approvals
- Project management, operations management, inventory management
- Developed and maintained excellent working relationships with vendors and internal partners, including but not limited to procurement contract negotiations
- Demonstrated prioritizing, organizing, decision making, time management, and verbal/written business communication skills
- Experience with GCSS-MC (Oracle-based ERP)
Automotive Salesman
OC Nissan Garden Grove
01.2005 - 01.2009
- Built rapport with customers to build a base of referrals to establish a customer network
- Established personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet goals
- Delivered vehicles to customers, ensuring that customers understand the vehicle's operating features, warranty, and paperwork, establishing a foundation for customer retention and referrals
- Reported to Sales Manager regarding objectives, planned activities, reviews, and analyses
Committee Member
Orange County Social Services
Santa Ana, CA
11.2022 - Current
- Attended meetings, listened to presentations and discussed various topics with other committee members.
- Assisted in drafting resolutions for adoption by the committee.
- Collaborated with staff to develop recommendations on policy issues related to the committee's mission.
- Provided input on policy decisions related to program implementation, budgeting and resource allocation.
- Developed strategies to address identified gaps in services and resources within the organization's scope of responsibility.
- Presented ideas for new programs and initiatives at monthly board meetings.
Education
AA Communication Studies, AA Liberal Arts -
Santa Ana College
BA Human Communication Studies -
California State University Fullerton
MBA - Business Administration
Westcliff University
Irvine, CASkills
- Performance Tracking
- Case Management
- Records Management
- Community Outreach
- Client Advocacy
- Decision-Making
- Conflict Resolution
- Organization and Multitasking
- Crisis Intervention
- Documentation and Reporting
- MS Office
- Community Resources
- Verbal and Written Communication
- Problem-Solving
Timeline
Committee Member
Orange County Social Services
11.2022 - Current
Case Manager
Volunteers of America of Greater Los Angeles
07.2022 - Current
Customer Service Representative
Collective Choice
01.2020 - 01.2021
Operations Manager
G2 Construction
01.2015 - 01.2020
Supply Administration
United States Marine Corps
01.2010 - 01.2014
Automotive Salesman
OC Nissan Garden Grove
01.2005 - 01.2009
AA Communication Studies, AA Liberal Arts -
Santa Ana College
BA Human Communication Studies -
California State University Fullerton
MBA - Business Administration
Westcliff University