Audeli Marte
New York,United States
Summary
Strong leader and problem-solver dedicated to streamlining operations. Uses independent decision-making skills and sound judgment to positively impact company success. Goal-oriented Customer Service Manager with more then 10 years of experience in leadership roles. Detail-focused and driven to help employees succeed in exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Enhance team performance and maximize customer satisfaction by strategically managing calls and implementing process improvements. Talented leader offering top-notch abilities in program management, interpersonal communication and administrative oversight. Successful at training and mentoring employees to promote continuous improvement.
Overview
13
13
years of professional experience
Work History
Head Cook
Little Spain
02.2017 - 08.2021
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving strategies.
- Enhanced menu offerings by creating innovative, seasonal dishes that attracted new customers and increased overall satisfaction.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
Legal Courier
DTDC Express Ltd
09.2014 - 01.2017
- Enhanced client satisfaction by promptly delivering legal documents to necessary parties.
- Increased efficiency for law firms by managing and organizing case files in a timely manner.
- Assisted attorneys with trial preparation through efficient gathering and delivery of evidence and documentation.
Manager on Duty
McDonald's
04.2008 - 08.2014
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Increased trainer productivity by establishing clear expectations and providing ongoing support.
- Mentored junior trainers, fostering their professional growth and development within the organization.
Education
High School Diploma -
Taft High School in The Bronx
The Bronx, NY06-2006
Skills
- Policy Implementation
- Strategic Planning
- Operations Management
- Staff Development
- Time Management
- Customer Service
- Software configuration
- Team building
- Technical Support
- Complex Problem-Solving
Timeline
Head Cook
Little Spain
02.2017 - 08.2021
Legal Courier
DTDC Express Ltd
09.2014 - 01.2017
Manager on Duty
McDonald's
04.2008 - 08.2014
High School Diploma -
Taft High School in The Bronx