Audenique Marzouca

• Enhanced patient satisfaction by providing compassionate and attentive care.
• Reduced patient stress levels through effective communication and active listening skills.
• Assisted patients with daily living activities, promoting independence and dignity.
• Ensured prompt response to call lights, addressing patient needs in a timely manner.

• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Facilitated personal hygiene management, feeding and ambulation.

• Answered questions about store policies and addressed customer concerns.
• Helped customers complete purchases, locate items and join reward programs.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.

Promoted to Store Manager

December 2013

• Improved customer satisfaction through staff training in customer service and product knowledge.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Managed inventory control, cash control, and store opening and closing procedures.

Promoted to Chef

June 2017

• Collaborated effectively with front-of-house team for seamless dining experience and positive customer feedback.
• Enhanced customer satisfaction by consistently delivering high-quality culinary creations.
• Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Updated account information to maintain customer records.