Audi Dockery
Lakewood,WA
Summary
Personable and driven with natural ability to connect with customers and build lasting relationships. Possesses strong understanding of retail operations and customer service, along with effective communication and problem-solving skills. Capable of delivering exceptional service and driving customer satisfaction.
Overview
10
10
years of professional experience
Work History
Fulfillment Associate
Amazon
Fife, WA
09.2024 - 12.2025
- Coordinated order fulfillment processes to ensure timely delivery of customer packages.
- Executed inventory management tasks using Amazon's warehouse management systems for optimal stock levels.
- Mentored new associates on safety protocols and operational efficiency standards.
- Streamlined workflow processes, enhancing productivity and reducing order processing times.
Sales Associate
HomeGoods
University Place, WA
10.2021 - 10.2024
- Provided exceptional customer service to enhance shopping experience and drive repeat business.
- Assisted in inventory management, ensuring accurate stock levels and efficient restocking processes.
- Trained new associates on store policies, procedures, and product knowledge to improve team performance.
- Implemented visual merchandising strategies to optimize product displays and increase sales potential.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Retail Customer Service Associate/Cashier
Bath & Body Works
Tacoma, WA
10.2019 - 03.2020
- Recommend, select & help locate or obtain merchandise based on customer wants or desires.
- Compute sales prices, total purchases & receive, process cash or credit payment.
- Handled refunds & returns.
- Merchandise stocking & control.
- Helped customers with wants & needs within the store.
- Maintained & cleaned store on daily basis.
- Answer any questions regarding the store & its merchandise.
- Greet customers & ascertain what each customer wants or needs.
Sales associate/Sales Lead
Crazy 8
Tacoma, WA
06.2017 - 04.2019
- Greet customers entering establishment.
- Assist customers by providing information and resolving their complaints.
- Stock shelves, sort and reshelf returned items, and mark prices on items and shelves.
- Open and close store.
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
- Supervise others and provide on-the-job training.
- Receive payment by cash, credits cards, or automatic debits.
- Maintain clean and orderly checkout area, such as mopping floors and emptying trash cans.
- Issue receipts, refunds, credits and change due to customers.
Cashier/Server
Burger Broiler
Tacoma, WA
03.2016 - 11.2016
- Knowledge of principles and processes for providing customer needs, while adhering & meeting quality standards for services, & provide customer satisfaction.
- Employee training & implementation of new product training
- Process cash or credit payment, handled any refunds
- Attention to detail in a fast-paced environment
- Verify all orders were correct before giving to customer
- Maintain sanitation, health, and safety standards in work areas.
- Verify that prepared food meets requirements for quality and quantity.
- Safe Awareness & Strong leadership skills
Education
Some High School - undefined
Skills
- Key Holder (1 year)
- Teamwork and collaboration
- Willing to learn
- Attention to detail
- Friendly and courteous
- Detail-oriented
- Multitasking and organization
- Workplace cleanliness
Languages
English - Fluent
Native or Bilingual
Spanish - Fluent
Native or Bilingual
Timeline
Fulfillment Associate
Amazon
09.2024 - 12.2025
Sales Associate
HomeGoods
10.2021 - 10.2024
Retail Customer Service Associate/Cashier
Bath & Body Works
10.2019 - 03.2020
Sales associate/Sales Lead
Crazy 8
06.2017 - 04.2019
Cashier/Server
Burger Broiler
03.2016 - 11.2016