Audi Marciano
Regional Director of Operations
Dallas,Texas
Summary
With 22 years of progressive leadership at Starbucks, I bring deep expertise in regional operations, strategic growth, and partner development across U.S. and international markets. For the past 6 years as Director of Regional Operations, I have successfully led large, complex territories—including San Antonio, South Texas, Dallas, and East Texas—delivering consistent results in operational excellence, customer experience, and profitability.
I am an intentional and agile leader, recognized for building winning teams and elevating partner capability through coaching, mentorship, and a culture of accountability. My experience spans licensed and company-operated environments, where I have driven multi-market strategies, optimized performance, and fostered innovation to meet evolving business needs.
Passionate about developing future leaders, I prioritize collaboration and adaptability to create sustainable growth and long-term success. Known for balancing strategic vision with hands-on execution, I thrive in dynamic environments and consistently deliver outcomes that strengthen brand presence and operational performance
Overview
22
22
years of professional experience
Work History
Regional Director of Operations
Starbucks
05.2024 - Current
- Elevated District Manager performance by providing impactful coaching and embodying core company values in all interactions.
- Pivoted business priorities during organizational transitions, leveraging strategic agility to maintain performance metrics and customer experience standards.
- Lead strategic execution of enterprise-wide initiatives to ensure alignment with organizational goals and operational excellence.
- Mentor regional directors in best practices, fostering a culture of continuous improvement and accountability.
- Successful completion of the Ezra Coaching pilot, driving measurable improvements in collaboration, trust, relationship-building, and influence across the market.
- Oversaw two operations areas during the Green Apron launch, achieving measurable improvements in staffing efficiency, scheduling accuracy, and customer connection over a 4-month period
Regional Director of Operations
Starbucks
11.2019 - 05.2024
- Increased operational efficiency by streamlining processes and implementing innovative solutions. Resulting in producing best in class result
- Proven ability to lead teams through high-stakes situations and crisis management, ensuring business continuity and operational stability.
- Enhanced partner satisfaction with targeted training programs and professional development opportunities. Resulting in leading the US business in partner engagement.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Built a cohesive district team through effective recruitment, hiring, onboarding, and ongoing staff development efforts. Exported talent, including a FSM and Regional Director.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Piloted community ambassador role in partnership with the social impact team to deepen community engagement and partner engagement.
- Grew market share in partnership with store development, opening 40 stores, inclusive of the first community store in San Antonio and expanding Military Family stores.
- Actively contributed to a 2-year I&D mentorship initiative, coaching 6 mentees and promoting an inclusive, growth-oriented culture
District Manager, Licensed Operations
Starbucks Coffee Company
11.2016 - 11.2019
- Responsible for the customer experience, operations, sales, and operating income of a district with a 25-store span across Kansas
- Leveraged coaching and consulting in partnership with licensees to grow their business while maintaining positive, long term, profitable relationships
- Led the Dillons (a division of Kroger) executive leadership partnership to consult on operation prioritization and implementation
- Dillons portfolio 2018 highlights: Record breaking new store opening sales, reduction of barista turnover by 50%, and positive customer connection vs last year
- Top district in the area in 2018 for highest year on year improvement in the customer connection score
- Project manager of the Licensed Store New Store Opening Company Operated Store Manager Development Program in partnership with Company Operated Regional Directors and Partner Resources Managers to have a one market approach to talent development
- Completed the Advanced Development Program in October 2018 further developing my project management skills, cross function collaboration, and director level leadership training
- Southeast Partner Pillar leader, works with a team of partners to elevate the 70+ Southeast Regions District Manager partner experience and personal development
- Regional Vice President “Pick” of 2019 leading to enhanced development and being an active participant in the Regional Vice President's team.
District Manager Company Operated
Starbucks Coffee Company
11.2016 - 11.2016
- Led a diverse district of 16 stores in Outer London focusing on partner development, operational excellence, and world class customer service to remain relevant in a highly competitive market
- Won regional District Manager of the Year in 2013 and 2014
- Top 3 in the UK from 2011-2014 for balanced scorecard; ie - Sales comp 6%+, labor, inventory management, customer, and health and safety measures
- Hosted the USA Starbucks Board of Directors and Howard Shultz in London 2013
- Championed the Youth Apprentice program, resulting in having the first partner in the UK develop from barista apprentice to store manager
- Led two 24-hour store openings (one of the first 24-hour company operated motorway stores) from planning to execution
- Worked with the development team and marketing team to create robust operational plans for renovations, which lead to stores opening with the strongest post-renovation sales comp in the UK
- Developed 2 store managers to district manager and 10 partners to store manager
- Transitioned a Company Operated market to a Franchise market in 2015.
Store Manager
Starbucks Coffee Company
01.2004 - 06.2011
- Started as a barista in 2004 and was promoted through shift supervisor, assistant manager and then accepted store manager role in 2006
- Led a new store opening in Oxford and built a strong relationship within the community, ultimately leading to the council approving a Starbucks in Oxford
- Retail manager trainer
- Had a 6-month district manager TLA leading the Oxford and Bicester Village market
- Successfully completed a development program for store managers to district managers.
Skills
- Proven ability to lead teams through high-stakes situations and crisis management, ensuring business continuity and operational stability
- Ability to influence and execute change initiatives that strengthen culture and deliver measurable impact
- Building High-Performing Teams
- Ensuring Consistent, High-Quality Customer Engagement
- Deliver Predictable, Measurable Business Success
Timeline
Regional Director of Operations
Starbucks
05.2024 - Current
Regional Director of Operations
Starbucks
11.2019 - 05.2024
District Manager, Licensed Operations
Starbucks Coffee Company
11.2016 - 11.2019
District Manager Company Operated
Starbucks Coffee Company
11.2016 - 11.2016
Store Manager
Starbucks Coffee Company
01.2004 - 06.2011