Audi Marciano
Regional Director of Operations
Dallas,Texas
Summary
With 22 years of progressive leadership at Starbucks, I bring deep expertise in regional operations, strategic growth, and partner development across U.S. and international markets. For the past 6 years as Director of Regional Operations, I have successfully led large, complex territories—including San Antonio, South Texas, Dallas, and East Texas—delivering consistent results in operational excellence, customer experience, and profitability.
I am an intentional and agile leader, recognized for building winning teams and elevating partner capability through coaching, mentorship, and a culture of accountability. My experience spans licensed and company-operated environments, where I have driven multi-market strategies, optimized performance, and fostered innovation to meet evolving business needs.
Passionate about developing future leaders, I prioritize collaboration and adaptability to create sustainable growth and long-term success. Known for balancing strategic vision with hands-on execution, I thrive in dynamic environments and consistently deliver outcomes that strengthen brand presence and operational performance
Overview
22
22
years of professional experience
Work History
Regional Director of Operations
Starbucks
Dallas, TX
05.2024 - Current
- Elevated District Manager performance by providing impactful coaching and embodying core company values in all interactions.
- Pivoted business priorities during organizational transitions, leveraging strategic agility to maintain performance metrics and customer experience standards.
- Lead strategic execution of enterprise-wide initiatives to ensure alignment with organizational goals and operational excellence.
- Mentor regional directors in best practices, fostering a culture of continuous improvement and accountability.
- Successful completion of the Ezra Coaching pilot, driving measurable improvements in collaboration, trust, relationship-building, and influence across the market.
- Oversaw two operations areas during the Green Apron launch, achieving measurable improvements in staffing efficiency, scheduling accuracy, and customer connection over a 4-month period
Regional Director of Operations
Starbucks
San Antonio
11.2019 - 05.2024
- Increased operational efficiency by streamlining processes and implementing innovative solutions. Resulting in producing best in class result
- Proven ability to lead teams through high-stakes situations and crisis management, ensuring business continuity and operational stability.
- Enhanced partner satisfaction with targeted training programs and professional development opportunities. Resulting in leading the US business in partner engagement.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Built a cohesive district team through effective recruitment, hiring, onboarding, and ongoing staff development efforts. Exported talent, including a FSM and Regional Director.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Piloted community ambassador role in partnership with the social impact team to deepen community engagement and partner engagement.
- Grew market share in partnership with store development, opening 40 stores, inclusive of the first community store in San Antonio and expanding Military Family stores.
- Actively contributed to a 2-year I&D mentorship initiative, coaching 6 mentees and promoting an inclusive, growth-oriented culture
District Manager, Licensed Operations
Starbucks Coffee Company
Kansas, USA
11.2016 - 11.2019
- Responsible for the customer experience, operations, sales, and operating income of a district with a 25-store span across Kansas
- Leveraged coaching and consulting in partnership with licensees to grow their business while maintaining positive, long term, profitable relationships
- Led the Dillons (a division of Kroger) executive leadership partnership to consult on operation prioritization and implementation
- Dillons portfolio 2018 highlights: Record breaking new store opening sales, reduction of barista turnover by 50%, and positive customer connection vs last year
- Top district in the area in 2018 for highest year on year improvement in the customer connection score
- Project manager of the Licensed Store New Store Opening Company Operated Store Manager Development Program in partnership with Company Operated Regional Directors and Partner Resources Managers to have a one market approach to talent development
- Completed the Advanced Development Program in October 2018 further developing my project management skills, cross function collaboration, and director level leadership training
- Southeast Partner Pillar leader, works with a team of partners to elevate the 70+ Southeast Regions District Manager partner experience and personal development
- Regional Vice President “Pick” of 2019 leading to enhanced development and being an active participant in the Regional Vice President's team.
District Manager Company Operated
Starbucks Coffee Company
United Kingdom, June 2011
11.2016 - 11.2016
- Led a diverse district of 16 stores in Outer London focusing on partner development, operational excellence, and world class customer service to remain relevant in a highly competitive market
- Won regional District Manager of the Year in 2013 and 2014
- Top 3 in the UK from 2011-2014 for balanced scorecard; ie - Sales comp 6%+, labor, inventory management, customer, and health and safety measures
- Hosted the USA Starbucks Board of Directors and Howard Shultz in London 2013
- Championed the Youth Apprentice program, resulting in having the first partner in the UK develop from barista apprentice to store manager
- Led two 24-hour store openings (one of the first 24-hour company operated motorway stores) from planning to execution
- Worked with the development team and marketing team to create robust operational plans for renovations, which lead to stores opening with the strongest post-renovation sales comp in the UK
- Developed 2 store managers to district manager and 10 partners to store manager
- Transitioned a Company Operated market to a Franchise market in 2015.
Store Manager
Starbucks Coffee Company
Oxford, United Kingdom
01.2004 - 06.2011
- Started as a barista in 2004 and was promoted through shift supervisor, assistant manager and then accepted store manager role in 2006
- Led a new store opening in Oxford and built a strong relationship within the community, ultimately leading to the council approving a Starbucks in Oxford
- Retail manager trainer
- Had a 6-month district manager TLA leading the Oxford and Bicester Village market
- Successfully completed a development program for store managers to district managers.
Skills
- Proven ability to lead teams through high-stakes situations and crisis management, ensuring business continuity and operational stability
- Ability to influence and execute change initiatives that strengthen culture and deliver measurable impact
- Building High-Performing Teams
- Ensuring Consistent, High-Quality Customer Engagement
- Deliver Predictable, Measurable Business Success
Timeline
Regional Director of Operations
Starbucks
05.2024 - Current
Regional Director of Operations
Starbucks
11.2019 - 05.2024
District Manager, Licensed Operations
Starbucks Coffee Company
11.2016 - 11.2019
District Manager Company Operated
Starbucks Coffee Company
11.2016 - 11.2016
Store Manager
Starbucks Coffee Company
01.2004 - 06.2011