Audiana Arrellin
Chandler,AZ
Summary
Detail-oriented professional with a strong background in loan advisory and document control. Skilled at managing high-volume communications, consistently ensuring customer satisfaction, and timely resolution of financial challenges. Ready to contribute expertise in communication and workflow optimization to achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Loan Advisor
Bridgecrest
Mesa, AZ
09.2024 - Current
- Guided customers through financial challenges, ensuring good standing on auto loans.
- Utilized multiple computer systems to review account histories, process secure payments, and accurately log details of every customer interaction.
- Managed high-volume inbound and outbound communications in a call center environment.
- Negotiated realistic payment arrangements and deferments based on customer financial situations.
Barista
Starbucks
Gilbert, AZ
11.2023 - 10.2024
- Trained new baristas on beverage preparation techniques and customer service standards.
- Managed inventory levels, restocked supplies, and reported shortages to management.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Document Control Specialist
IES Communications
Chandler, AZ
11.2021 - 01.2023
- Managed document control processes for project documentation and compliance.
- Implemented quality checks to uphold standards in documentation practices.
- Collaborated with project managers to streamline document workflows.
Education
High School Diploma -
Poston Butte High School
San Tan Valley, AZ07-2017
Skills
- Negotiation techniques
- Account management
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Data entry
- Computer literacy
Timeline
Loan Advisor
Bridgecrest
09.2024 - Current
Barista
Starbucks
11.2023 - 10.2024
Document Control Specialist
IES Communications
11.2021 - 01.2023
High School Diploma -
Poston Butte High School