Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
12
12
years of professional experience
Work History
Operations Coordinator
Canadian Solar Inc
Mesquite, Texas
07.2025 - Current
Collect, clean, validate, and analyze production data from multiple manufacturing systems to ensure data accuracy, consistency, and reliability for operational and technical decision-making.
Monitor and evaluate solar panel manufacturing equipment performance using enterprise database systems, identifying trends, anomalies, and potential system or process issues.
Design, develop, and maintain interactive dashboards and analytical reports using Power BI to visualize key performance indicators (KPIs), production metrics, and system performance.
Prepare and distribute regular performance and status reports that translate technical data into clear, actionable insights for management, and cross-functional stakeholders.
Maintain accurate and up-to-date digital documentation, including system reports, production records, and operational logs, ensuring information is organized and accessible.
Support continuous improvement and operational excellence initiatives by analyzing process performance, identifying inefficiencies, and contributing data-driven recommendations.
Team Leader QA Analyst
SRG ASIA PACIFIC SDN BHD
Kuala Lumpur, Malaysia
10.2016 - 10.2017
Led quality assurance initiatives to uphold service excellence and compliance with client-specific standards.
Monitored calls and customer interactions to evaluate accuracy, professionalism, and adherence to protocols.
Delivered targeted coaching and training to enhance team performance and improve quality scores.
Conducted regular performance reviews and implemented development plans for underperforming staff.
Prepared and analyzed daily, weekly, and monthly quality reports and scorecards to track KPIs and trends.
Collaborated with cross-functional teams (Operations, Training, Client Services) to align quality objectives.
Promoted a positive team culture focused on continuous improvement, accountability, and high performance.
Quality Control Officer
VADS Business Process Sdn Bhd
Kuala Lumpur, Malaysia
03.2014 - 12.2015
Identified product and process deviations, conducted root cause analysis, and collaborated with cross-functional teams to implement corrective and preventive actions (CAPA).
Maintained and updated comprehensive quality documentation, including inspection reports, non conformance records, and standard operating procedures (SOPs), ensuring compliance with industry standards.
Supported continuous improvement initiatives to enhance product quality, operational efficiency, and customer satisfaction.
Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
Education
Master of Science - Information Technology
University Of Cumberlands
Kentacky, United States
05.2025
Bachelor of Science - Computer Science and Engineering
RUET
Rajshahi, Bangladesh
05.2005
Skills
Mobile application testing
Manual testing proficiency
User acceptance testing
Regression testing expertise
Test documentation creation
Test case development
Project Management
Market Research
Analytical and Problem-Solving skills
Effective Team Leader
Cross-cultural communication
Cloud Computing
Cryptography
Timeline
Operations Coordinator
Canadian Solar Inc
07.2025 - Current
Team Leader QA Analyst
SRG ASIA PACIFIC SDN BHD
10.2016 - 10.2017
Quality Control Officer
VADS Business Process Sdn Bhd
03.2014 - 12.2015
Master of Science - Information Technology
University Of Cumberlands
Bachelor of Science - Computer Science and Engineering