AUDRA BALLAND
Buckeye,USA
Summary
Dynamic, results-oriented professional with a proven track record in customer service and cash handling, ensuring accurate transactions and fostering positive customer interactions. Adept at maintaining cleanliness and assisting with product location, significantly enhancing overall store efficiency. Leverages strong attention to detail and problem-solving skills to contribute to streamlined operations and deliver an exceptional customer experience. Committed to driving success through collaboration and a proactive approach to challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Specialist 1
Dd’s Discount Warehouse
11.2025 - Current
- Identified merchandise through Appointment numbers and PO numbers.
- Identified where and how merchandise should be marked on each item.
- Applied trouble codes to incoming merchandise.
- Fixed trouble codes when UnitID applied them to incoming merchandise.
- Received totes and boxes that were identified incorrectly or were not marked correctly and fixed them with two different systems used in the warehouse.
- Released merchandise to go to three different departments to be sent to stores across the country.
- Collaborated with supervisors and managers throughout the warehouse to ensure merchandise is sent out to stores across the country correctly.
Ranch Hand
BALLAND'S TORTOISE RANCH
01.2010 - Current
- Facilitated in cleaning, feeding and nurturing the tortoises and their pens.
- Informed customers of the care required for the tortoises when they are acquiring to buy one.
- Collaborated with owners to help improve the efficiency and care at the Ranch.
- Would travel with the owners to Reptile Expos and help sell tortoises.
Cashier
LOWE'S
08.2025 - 11.2025
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, restocking, and cleaning.
- Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
- Provided excellent customer service by greeting customers and offering assistance.
- Accurately processed customer payments using cash, credit cards, and checks.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Utilized problem solving skills to effectively handle difficult situations.
- Delivered exceptional customer service at all points of contact.
- Kept up-to-date on new products, services, promotions, and pricing structures.
- Identified fraudulent activities such as counterfeit currency or stolen credit cards.
- Assisted customers with locating items throughout the store when needed.
- Helped customers locate merchandise and answered questions about products.
- Informed customers of special promotions, loyalty programs, and discounts.
Supervisory Insect Production Worker
ANIMAL AND PLANT HEALTH INSPECTION SERVICE
07.2023 - 08.2025
- Manages a multi-sector workforce and a variety of work situations. Knowledgeable and experienced in all steps of the Naval Orangeworm rearing process.
- Supervise and assist in the kitchen with the formulation of three different diets: two formulations of the Naval Orangeworm diet and one for Pink Bollworm. I can troubleshoot and maintain the extruder used to cook these diets.
- Sanitization is vital in all steps of the rearing process, this involves ensuring the 'clean' rooms are clean by enforcing no cell phones in these rooms and emphasizing the importance of hand washing.
- Organization and documentation are also very important in the rearing process, I ensure that the multiple strains of Naval Orangeworm egg pads are cut correctly based on their appropriate grades. In pupation, I certify that the three corresponding rooms are at the correct temperature and maintain a board to inform the team which egg dates needed to be watered and moved. I also review their work and paperwork daily to ensure everything was done correctly.
- Developing others is important to me and my team. I provide hands on technical training to new employees as well as provide feedback on their performance and development.
- Trained new employees on setting up implants cooling belt and gondolas which are items we use to catch the diet coming from the kitchen and train them on the importance of accurate documentation when writing on insect jars, tray tags and the paperwork that corresponds to them.
- In Egg Prep I trained them on how to properly sanitize egg pads, and how to cut and determine the grades for each egg pad. The last thing in egg prep is how to properly sort the egg pads into bags and how to label them. In pupation I train them how each room is set up and how to water trays and jars. We go over the board to show them which egg dates need what done to them and how to check dead larva.
- For autoclaving I make each employee read and sign the proper paperwork and do a demonstration of the task. We also go over how to prep racks for the clean trays with the proper disinfectant. In all the departments I show them how to properly clean to avoid contaminating implant and egg prep and minimize pupation with Bacillus thuringiensis (Bt).
- Utilized organizational skills to make weekly and advanced schedules to ensure proper coverage in six different departments. This entailed reviewing leave, diet cook schedule and any new experiments. This helps the facility by ensuring we have the proper coverage in each department and backups in each department in the case of someone calling out.
- Helped identify existing and any potential problems that might need to be fixed or upgraded. An example of a potential problem is the heating elements in our extruder, which are prone to go out.
- Attended weekly supervisor meetings and gave updates on how certain cooks went, where we are on staffing and other projects that might be in the works. I also discussed and collaborated with the management team on important facility situations.
- Proficient in interviewing, selecting and onboarding new employees.
- Was the hiring manager for Insect Production Worker and worked with Employee Relations.
- At the end of the day I check on all the departments to determine to quality of complete work and see if any adjustments are needed for the following days.
Insect Production Worker
ANIMAL AND PLANT HEALTH INSPECTION SERVICE
08.2022 - 07.2023
- Prepared and weighed out diet ingredients for three different types of diet for the following days cook.
- Operated a large extractor for the establishment of the Naval Orangeworm colony and maintain a Pink Bollworm colony.
- Implanted the Naval Orangeworm into their subspecies to start their lifecycle and grow the colony.
- Knew the one-month process of the Naval Orangeworm lifecycle that prepares them to go to California and be used for more moth development.
- Once they are ready to emerge, I would move them to moth collection and then set them up in boxes attached to a line with a blue light which attracts them into a cooler where they become dormant and easier to handle.
- Collected, weighed, and took samples of the moths to be sterilized and to be sent to California, where more field testing is done.
- Prepared magazines for the moths to be placed in after being sterilized to be sent out to the fields.
- Drove the moths to the airport, where they were then sent to their destination.
- Once the samples were taken to Quality Control I observed changes in their lifecycles, viability, and general activity.
- In Quality Control I would grade egg pads and place them into the correct grading scale to ensure the egg pad was divided accordingly and placed into the correct container.
- Maintained disinfectants to clean and sanitize the appropriate equipment and floors depending on the department I was in.
Aquatics Student Coordinator for Programs
UNIVERSITY OF ARIZONA CAMPUS RECREATION
02.2021 - 08.2022
- Assisted in hiring aquatic staff: lifeguards, supervisors and swim instructors, which was done by doing interviews and having them do a mock class or demonstrate multiple rescues.
- Ensured the safety of all the lifeguards, swim instructors and patrons around the aquatic center, by providing constructive feedback to all employees and talking to the patrons about concerns they might have had.
- Handled and ran the swim lesson programs at the aquatic center. I created lesson plan templates, outlines, and completion booklets for all students.
- Taught swim lessons when an employee could not make it to work, or they needed help demonstrating a certain skill.
- Assisted in facilitating special programs throughout the year, with other departments within the Recreation Center.
- Facilitated semester check ins with all employees and covered their achievements and areas of improvement as well as seeing if the employees had any concerns or ideas on how to improve the aquatic center.
- Assisted in filling out yearly budget for the swim instructor staffing as well as the equipment needed for the entire year.
Aquatic Lifeguard Supervisor
UNIVERSITY OF ARIZONA CAMPUS RECREATION
12.2019 - 02.2021
- Assisted in organizing and overseeing monthly lifeguard training to ensure that all employees were maintaining their rescuing skills and first aid.
- Ensured the safety of lifeguards and patrons around the aquatic center, by testing the employees with drills and different scenarios around the facility.
- Collaborated with coworkers to help improve the efficiency within the aquatic's operation.
- Tested the chemicals in the pool hourly to ensure a safe range for employees and patrons to swim in.
Swim Coach / Lifeguard II
CITY OF BUCKEYE
08.2016 - 08.2020
- Taught various swim lessons and recreational swim teams, by writing lesson plans and placing the swimmers into their respected races. Age ranged from the ages of 6 months to 18 years.
- Helped provide the correct and wrong way of doing techniques for stroke judges to learn.
- Mentored future instructors on lesson practices and skill development, by providing constructive feedback and demonstrating new skills for them to learn.
- Participated in the planning of community safety drills and executed them using team communication and coordination.
- Ensured the safety of patrons around the aquatic center by participating in weekly training and random drills throughout the summer.
- Collaborated with coworkers to confirm pool functionality and readiness for operation to ensure the best experience for the patrons.
Aquatics Lifeguard
UNIVERSITY OF ARIZONA RECREATION CENTER
11.2018 - 12.2019
- Ensured the safety of patrons around the aquatic center by participating in monthly training and random drills throughout the semester.
- Collaborated with coworkers to confirm pool functionality and readiness for operation to ensure the best experience for the patrons.
Education
Bachelor's degree - Veterinary Science
University of Arizona
AZ08.2022
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Cash handling
- Work ethic and integrity
- Staff management
- Operations management
- Cleaning and sanitizing
- Time management skills
- Attention to details
- Decision making
- Employee motivation
Certification
- Forklift Certified
- Forklift Trainer Certified
Timeline
Specialist 1
Dd’s Discount Warehouse
11.2025 - Current
Cashier
LOWE'S
08.2025 - 11.2025
Supervisory Insect Production Worker
ANIMAL AND PLANT HEALTH INSPECTION SERVICE
07.2023 - 08.2025
Insect Production Worker
ANIMAL AND PLANT HEALTH INSPECTION SERVICE
08.2022 - 07.2023
Aquatics Student Coordinator for Programs
UNIVERSITY OF ARIZONA CAMPUS RECREATION
02.2021 - 08.2022
Aquatic Lifeguard Supervisor
UNIVERSITY OF ARIZONA CAMPUS RECREATION
12.2019 - 02.2021
Aquatics Lifeguard
UNIVERSITY OF ARIZONA RECREATION CENTER
11.2018 - 12.2019
Swim Coach / Lifeguard II
CITY OF BUCKEYE
08.2016 - 08.2020
Ranch Hand
BALLAND'S TORTOISE RANCH
01.2010 - Current
Bachelor's degree - Veterinary Science
University of Arizona
Job Related Training
High pressure boiler trained, Defensive driver certified, Extruder machine trained, Karnal bunt identifier