Audra Brenke
Saint Peter,MN
Summary
To seek and maintain a position that allows for the utilization of interpersonal skills working passionately with people from diverse backgrounds and problem-solve while handling multiple tasks with detail and accuracy backed with over thirty years of educator, facilitator, and customer service experience. Passionate about helping others.
Overview
27
27
years of professional experience
Work History
Income Maintenance Case Aide
Nicollet County Health And Human Services
06.2023 - Current
- Determine need and relevant assistance based on each client's current situation with integrity and ethics.
- Facilitate positive communication with clients, social workers, eligibility workers and other service providers.
- Assist individuals in-person with disabilities or language barriers in filling out health care renewal forms.
- Field consumer calls and assistance.
- Provided outreach to hospitals, pharmacies and clinics with banners and training.
- Develop and maintain accurate records of programs and services for 40-50 cases, daily.
- Participated in Project Community Connect in Saint Peter and Mankato.
- Board member of the Good Neighbor Diversity Council which includes collaboration and planning for community events: The Festival of Nations, summer kick-off at the Saint Peter Library, Juneteenth Education, Indigenous Joy Conference, Ladies Night and Tea at the Arts Center.
Reading Teacher/Student Council Advisor
LeSueur Henderson Isd 2397
01.2008 - 06.2023
- Provided tutoring and after school programming to Somali, Hispanic and Arabic students requiring additional assistance with reading and math, including job applications, interview training, resumes and scholarship writing.
- Coordinated, promoted and implemented all February "I Love to Read" programs including Reading Olympics, Wild About Reading and Celebrating Reading by creating all activities, displays and flyers.
- Planned and presented Title One Reading informational nights twice per year to promote engagement in lifelong learning with reading training and activities.
- Integrated technology and multimedia tools to teach digital and information literacy for reading students.
- Positively communicated and collaborated with all educators, administration, students and parents.
- Student Council fundraising in excess of $8,000 included the Fund Run, holiday wreath sales and school dances.
- Implemented individualized programming for all ages based on reading skills in phonemic awareness, phonics, fluency and comprehension.
- Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking, and communication.
- LETRS reading certified with 114 continuing education credits as mandated by the State of Minnesota.
Birth to Three Intake Facilitator
Minnesota Valley Education District
05.2015 - 06.2018
- Scheduled child development and welfare meetings with parents via phone communication.
- Processed referrals and worked closely with medical professionals and Child Protection in Nicollet, Blue Earth and LeSueur Counties, which included supervised child protection meetings at Blue Earth County Courthouse and parental meetings at Wellcome Manor Family Services.
- Documented developmental concerns of children born premature, with chemical dependency, and/or with birth defects.
- Requested and maintained all medical records for these children and completed in home visits with parent/guardian.
- Communicated with Child Protection personnel on qualifying Birth to Three child development services.
- Maintained and completed MARSS reporting for Special Education Birth to Three, including homelessness for funding purposes.
- Facilitated meetings at the LeSueur County Courthouse, Human Resources Department and arranged outreach speakers monthly to educate on homelessness, mental illness, chemical dependency and other community resources including: Horizon Homes, CADA, Crisis Nurseries, Salvation Army Youth Program, Vine, MVAC, South Central Mobile Crisis and WIC.
Account Representative/Corporate Trainer
Young America Corporation
06.1997 - 11.2007
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
- Identified and implemented process improvements to maximize efficiency.
- Collaborated with other departments to address customer needs.
- Developed and implemented strategies to improve customer service.
- Kept detailed records of customer interactions for optimal traceability.
- Supported customer satisfaction through regular follow-up and communication.
- Trained new employees on customer service strategies.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints resolving issues.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day decisions.
Education
Bachelor of Science - Business Education
Winona State University
12.2009
Skills
- Verbal and Written Communication
- Detailed Records Management
- Delivering Outstanding Customer Service
- Fundraising
- Community Outreach
- Team Collaboration
- MS Office Suite
- Software Applications
Timeline
Income Maintenance Case Aide
Nicollet County Health And Human Services
06.2023 - Current
Birth to Three Intake Facilitator
Minnesota Valley Education District
05.2015 - 06.2018
Reading Teacher/Student Council Advisor
LeSueur Henderson Isd 2397
01.2008 - 06.2023
Account Representative/Corporate Trainer
Young America Corporation
06.1997 - 11.2007
Bachelor of Science - Business Education
Winona State University
Similar Profiles
Sandra NinoSandra Nino
Eligibility Specialist III at San Benito County Health & Human Services Agency Public Health DivisionEligibility Specialist III at San Benito County Health & Human Services Agency Public Health Division
Raquel WittnebelRaquel Wittnebel
Juvenile Counselor at Best Career Services/ Nicollet CountyJuvenile Counselor at Best Career Services/ Nicollet County
Jeanne Koffi-BittyJeanne Koffi-Bitty
Disease Intervention Specialist at Dallas County Health & Human ServicesDisease Intervention Specialist at Dallas County Health & Human Services
Hunter JohnsonHunter Johnson
Adult Corrections Officer at Nicollet County Sheriff's OfficeAdult Corrections Officer at Nicollet County Sheriff's Office
McKenna WhitneyMcKenna Whitney
Alumni Office Student Worker at Gustavus Adolphus College Office of Alumni and Parent EngagementAlumni Office Student Worker at Gustavus Adolphus College Office of Alumni and Parent Engagement