Audra Brooks
Daniels,West Virginia
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.
Highly-qualified Housekeeping Supervisor offering Number years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations.
Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Self Employed Services
02.2018 - Current
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
- Adhered to safety protocols by enforcing proper equipment usage.
Supervisor
HMS Host Marriott
04.1996 - 09.2001
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Interviewed, hired and trained new employees for production positions.
- Identified individual employee's unique work styles and adapted management methods.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Introduced team contests and goals to enhance productivity and improve employee morale.
- Provided supportive link between external customers and internal operations.
- Performed annual evaluations and reviews for large staff of employees.
- Monitored workshop work flow for over 50 employees.
- Oversaw and optimized work of craftsmen performing high-quality, precision work.
- Supported safety officer to enforce regulations, laws and established policies throughout operational stages.
- Tracked and prepared quarterly reports of sales goals to management.
- Built, managed and coached insourced and outsourced teams.
- Measured effectiveness of customer success by defining operational metrics, tracking systems and reporting to executive team.
- Consistently met quarterly sales goals and increased customer retention rate year-over-year.
- Directed staff and managed annual capital budget.
Kitchen Supervisor
Tudors Biscuit World
04.1993 - 04.1996
- Monitored food preparation, production and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
- Controlled food costs and managed inventory.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Accurately completed end-of-day financial tasks worth over $Amount of cash and card transactions daily.
- Introduced Type program and effectively managed employee mistakes to decrease overall waste by Number%.
Education
Business And Managerial Economics
Shady Spring High
Shady Spring, WV06.1986
Business And Marketing Management
RCVTC
Beckley, WV06.1986
Skills
- Ordering Cleaning Supplies
- Employee Evaluation
- Work Inspections
- Proper Equipment Usage
- Personnel Problem Management
- Surface and Floor Cleaning
- Stock Inventory Management
- Facilities Inspection
- Room Turnover
- Performance Assessment
- Cleaning Practices
- Daily Facility Operations
- Enforcing Safety Protocols
- Client Relations
- Stock Planning
- Furniture Cleaning
- Chemical Cleaners
- Linens and Toiletries
- Inventory Restocking
- Furnishings Updates
- Standards Compliance
- Daily Progress Reports
- Employee Work Scheduling
- Equipment Effectiveness
- Procedure Implementation
- Rewards Programs
- Employee Performance Reviews
- Complaint Handling
- Employee Retention
- Improving Employee Engagement
- Patron Satisfaction
- Job Assignments
- Corrective Actions
- Detailed Instruction
- Hazardous Chemicals
- POS Inventory System Operation
- Equipment Safety
- Disciplinary Action
- Safety Risk Assessment
- Supply Replenishment
- Industrial Vacuum Cleaners
- Expense Control
- Data Communications
- Customer Experience
- Quality Production
- Quality Assessments
- Team Guidance and Motivation
- Staff Forecasting
- OSHA Standards
- Operational Planning
- Unit Staffing
- Work Area Maintenance
- Production Goals
- Workplace Safety
- Room Occupancy Maintenance
- Onsite Visits
- Goal Attainment
- Production Standards
- Applicant Screening and Hiring
Certification
Business and Marketing Management
Osha certified
Timeline
Housekeeping Supervisor
Self Employed Services
02.2018 - Current
Supervisor
HMS Host Marriott
04.1996 - 09.2001
Kitchen Supervisor
Tudors Biscuit World
04.1993 - 04.1996
Business And Managerial Economics
Shady Spring High
Business And Marketing Management
RCVTC
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