AUDRA C. HILLIARD

Provided detailed information regarding health insurance benefits during incoming calls.

Clarified processing procedures for medical claims.

• Provided support to customers by responding to inbound call inquiries.
• Facilitated order processing and service activation for customers.

• Collaborated with teachers at Milwaukee Public Schools to facilitate academic and extracurricular engagements for students.

• Supported daily life activities through comprehensive client care.

• Contacted insurance companies to investigate reasons for claim denial.
• Requested essential medical documents required to address claim denials.

• Supported healthcare operations as part of a temporary placement at Aurora Healthcare.
• Resolved patient concerns by addressing billing questions during inbound calls.
• Documented patients' medical records utilizing the Epic system.
• Contacted patients with resolutions upon receipt of correspondence.

• Collected evidence to facilitate medical claim processing.
• Gathered vital information to execute Medicare claims effectively.

• Conducted outbound calls to facilitate payment arrangements on overdue accounts.
• Drove customer satisfaction through active listening and prompt resolutions.
• Enhanced user satisfaction by demonstrating empathy in addressing issues.
• Utilized conflict management skills to handle stressful customer engagements.

• Efficiently managed and resolved consumer issues by acting as a liaison in supervisory escalations.
• Handled diverse communication channels, focusing on calls and emails, to support clients effectively.
• Handled credit card payment processing to resolve collections.
• Conducted outbound calls to financial entities to verify and gather payment from delinquent accounts.