Customer Service Representative
Majorel
05.2021 - 01.2022
Hi, I’m
Audra Coffman
Customer Service Representative
Lufkin,United States
Summary
Insightful Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Work History
MajorelWork At Home, TX
Customer Service Representative
05.2021 - 01.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled over 50 calls per shift retrieving customer data and presenting relevant product information.
AmazonWork At Home, TX
Customer Service Agent
04.2018 - 05.2019
Job overview
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Resolved over 70 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
EtechLufkin, TX
Outbound Sales Representative
07.2016 - 11.2016
Job overview
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Made average of 85 outbound and inbound calls per day.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Sally Beauty SupplyLufkin, TX
Assistant Manager
06.2012 - 07.2015
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Skills
Complaint resolution
Report preparation
Money handling abilities
Technical Support
CRM
Order fulfillment
Professional telephone demeanor
Key holder experience
Creative problem solving
Multi-line phone talent
Account management
Administrative support
Customer Service
Exceptional organizational skills
Active listening
Time Management
Timeline
Customer Service Agent
Amazon
04.2018 - 05.2019
Outbound Sales Representative
Etech
07.2016 - 11.2016
Assistant Manager
Sally Beauty Supply
06.2012 - 07.2015
Central Texas College
Some College (No Degree) from Medical Transcription
05.2001
Education
Central Texas CollegeKilleen, TX
Some College (No Degree) from Medical Transcription
05.2001
Overview
5
years of professional experience