Customer Service Representative
Majorel
05.2021 - 01.2022
Hi, I’m
Audra Coffman
Customer Service Representative
Lufkin,United States
Summary
Insightful Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Work History
MajorelWork At Home, TX
Customer Service Representative
05.2021 - 01.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed timely and effective replacement of damaged or missing products.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Handled over 50 calls per shift retrieving customer data and presenting relevant product information.
AmazonWork At Home, TX
Customer Service Agent
04.2018 - 05.2019
Job overview
- Communicated with clients regarding account services, statements, and balances.
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
- Provided primary customer support to internal and external customers.
- Sought out extra training opportunities to enhance customer relationship management abilities.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Addressed customer account discrepancies and concerns.
- Resolved over 70 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
EtechLufkin, TX
Outbound Sales Representative
07.2016 - 11.2016
Job overview
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
- Made average of 85 outbound and inbound calls per day.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
- Used computer databases to keep track of phone calls, confidential notes about conversations and customer contact information.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Overcame objections using friendly, persuasive strategies.
Sally Beauty SupplyLufkin, TX
Assistant Manager
06.2012 - 07.2015
Job overview
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Monitored security to protect employees, customers and property.
- Created employee schedules to align coverage with forecasted demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Skills
Complaint resolution
Timeline
Customer Service Agent
Amazon
04.2018 - 05.2019
Outbound Sales Representative
Etech
07.2016 - 11.2016
Assistant Manager
Sally Beauty Supply
06.2012 - 07.2015
Central Texas College
Some College (No Degree) from Medical Transcription
05.2001
Education
Central Texas CollegeKilleen, TX
Some College (No Degree) from Medical Transcription
05.2001
Overview
5
years of professional experience
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