Hi, I’m
Audra Coffman
Lufkin,TX
Summary
Highly-motivated and dedicated Customer Service Representative with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
years of professional experience
Work History
AAA Trophies Screen Printing & Embroidery, Lufkin, TX
Assistant
2023.02 - 2023.12 (10 months)
Job overview
- Organized and maintained filing systems for documents and records.
- Assisted in the preparation of reports, presentations and correspondence.
- Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Greeted visitors, clients and guests in a professional manner.
- Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Entered data into databases accurately and efficiently.
- Checked stock to determine inventory levels and maintain office supply products.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Maintained positive working relationship with fellow staff and management.
- Assisted organizational efforts by filing, entering data and answering phones.
- Maintained front desk to provide positive first impression.
Majorel, Lufkin, TX
Customer Service Representative
2021.05 - 2022.01 (8 months)
Job overview
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Made outbound calls to obtain account information.
Amazon, Lufkin, TX
Customer Service Agent
2018.04 - 2019.05 (1 year & 1 month)
Job overview
- Provided product information to customers in a timely manner.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Updated customer records in the CRM system accurately with each interaction.
- Managed high-volume of inbound calls.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Education
Central Texas College , Killeen, TX
from Medical Transcription
Skills
- Office Administration
- Data Entry
- Mail distribution
- Positive and professional
- Time Management
- Types 45 WPM
- File and Record Keeping
- Computer Skills
- Product and service knowledge
- Fast Learner
- Administrative tasks
- Email correspondence
- Document Preparation
- Verbal and written communication
Timeline
Assistant
AAA Trophies Screen Printing & Embroidery
2023.02 - 2023.12 (10 months)
Customer Service Representative
Majorel
2021.05 - 2022.01 (8 months)
Customer Service Agent
Amazon
2018.04 - 2019.05 (1 year & 1 month)
Central Texas College
from Medical Transcription
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