Audra Cole
Long Beach,CA
Summary
Computer Operator, 10 years of A/R and billing experience, working within manufacturing and property management environments. Proficient in various Microsoft programs. Strong analytical and people skills. Credit Analyst knowledgeable in conducting background checks and developing methodologies to predict future risk behaviors. Looking to bring further success to a company through excellent attention to detail and a keen understanding of regulatory procedures.
Overview
25
25
years of professional experience
Work History
A/R Internal Credit
The Hydrafacial Company
07.2023 - Current
- I have helped improve credit analysis accuracy by conducting thorough research and collecting data on clients' financial histories. This included managing incoming emails, credit applications, and vendor forms. I also enhanced team efficiency through regular communication and collaboration to ensure smooth workflows. This has enabled us to make informed decisions and minimize potential risks.
Lastly, I developed strong analytical skills by assisting in evaluating clients' creditworthiness based on their financial statements and credit history records. I am proud to have improved credit analysis accuracy by conducting thorough research and collecting extensive data on clients' financial histories. With attention to detail and efficient management of incoming emails, credit applications, and vendor forms have provided a high level of service to clients.
Accounts Receivable
Motion Solutions
02.2015 - 05.2020
- To ensure accurate accounting records, it is necessary to review documents such as purchase orders, sales orders, packing slips, or shipping records and calculate fees or charges due. In addition, collecting payments from customers and keep records of invoices and supporting documents. This may involve contacting customers to obtain or relay account information.
- Overall, the role involves maintaining accurate financial records, ensuring timely payments, and providing excellent customer service.
Accounts Receivable
3 Day Blinds
10.2014 - 01.2015
- Collections, Post customer payments, contact customers to obtain or relay account information
- Process Certified and Collections paperwork.
Accounts Receivable Specialist (Contract)
Vinculums
03.2014 - 07.2014
- Verify accuracy of billing data and revise any errors
- Perform bookkeeping work, including posting data or keeping other records concerning costs of goods and services
- Keep records of invoices and support documents, collections, contact customers to obtain or relay account information.
Accounts Receivable Coordinator
Jones Lang LaSalle
05.2008 - 01.2014
- Verify accuracy of billing data and revise any errors
- Prepare itemized statements, bills, or invoices and record amounts due for items purchased or services rendered
- Review documents such as purchase orders, sales tickets, charge slips, or shipping records to compute fees or charges due, resolve discrepancies in accounting records
- Type billing documents, shipping labels, credit memorandums.
CSR (Contract)
Xerox Corporation
07.2005 - 12.2007
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services
- Answer customers' questions about products, prices, availability, credits, maintain customer records, using automated systems
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences
- Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations
- Prepare sales presentations or proposals to explain product specifications or applications
- Provide customers with ongoing technical support
- Complete expense reports, sales reports, or other paperwork
- Recommend ways for customers to alter product usage to improve production.
Customer Service Administrator
Alcoa Fujukura LTD. (AFL)
02.2005 - 07.2005
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Check to ensure that appropriate changes were made to resolve customers' problems
- Refer unresolved customer grievances to designated departments for further investigation
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Account Supervisor
Xerox Corporation
12.1998 - 10.2004
- Listen to and resolve customer complaints regarding services, products, or personnel
- Monitor staff performance to ensure that goals are met, Hire, train, and evaluate personnel
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business
- Provide staff with assistance in performing difficult or complicated duties
- Plan and prepare work schedules and assign employees to specific duties
- Attend company meetings to exchange product information and coordinate work activities with other departments
- Prepare sales and inventory reports for management and budget departments
- Examine merchandise to ensure correct pricing and display, and that it functions as advertised
- Inventory stock and reorder when inventories drop to specified levels
- Examine products purchased for resale or received for storage to determine product condition.
Education
Associate of Science - Computer Engineering
ITT Tech
Albuquerque, NM05.1992
High School -
West Mesa High School
Albuquerque, NM05.1987
Skills
- Troubleshooting
- Mathematics
- Critical Thinking
- Complex Problem Solving
- Operations Coordinator
- Microsoft Excel
- Credit Scoring
- Attention to Detail
- Teamwork and Collaboration
- Self Motivation
- Credit decisions & Credit Risk
- High-risk account reviews
- Collections Management
Timeline
A/R Internal Credit
The Hydrafacial Company
07.2023 - Current
Accounts Receivable
Motion Solutions
02.2015 - 05.2020
Accounts Receivable
3 Day Blinds
10.2014 - 01.2015
Accounts Receivable Specialist (Contract)
Vinculums
03.2014 - 07.2014
Accounts Receivable Coordinator
Jones Lang LaSalle
05.2008 - 01.2014
CSR (Contract)
Xerox Corporation
07.2005 - 12.2007
Customer Service Administrator
Alcoa Fujukura LTD. (AFL)
02.2005 - 07.2005
Account Supervisor
Xerox Corporation
12.1998 - 10.2004
Associate of Science - Computer Engineering
ITT Tech
High School -
West Mesa High School