Audra Columbo

Handling inbound calls of perspective clients as well as existing policyholders. Giving quotes, upgrading policies and helping clients to be in the best possible position for their insurance needs.

• Team Management
• Achieving and exceeding budgeted Volume/VPG to add more profit to our bottom line.
• Aligning goals with upper management to ensure cohesiveness.
• Partnered up with marketing to share ideas and to ensure a smooth transition between the two.
• Conducting daily trainings.
• I assisted year after year in the successful completion of increasing sales volume and new owner acquisitions to flood our owner base in the years ahead.
• My leaders also relied on my ability to close business and achieve our sales goals by months end.
• Identified, hired and trained staff by teaching best practices, procedures, and sales strategies.
• Developed sales strategy based on recent market conditions.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Recruited, interviewed and hired employees and implemented a mentoring program to increase sales and bring team members together.
• Hosted team building events.
• Implemented a follow up process with quality assurance in order to minimize cancellations.
• Created a great Culture.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost customer satisfaction.
• Coached and counseled sales representatives, assisting with individual selling efforts.
• Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
• Assisted representatives in closing business.
• Training on a daily basis, including one on one training.

• Coordinated appointments for real estate agents to show properties.
• Communicated with clients to understand property needs and preferences.

• Exceeded targets by building, directing, and motivating high-performing sales team.
• Communicated with people from across the untied states to set them up with an appropriate doctor for their needs in their area.
• Helped other marketers close business over the phone by t.o'ing the call to get the required down payment over the phone.
• Met and exceeded targets month after month.