Audra CRAIG
Batesville,AR
Summary
Compassionate Behavioral Health Technician with expertise in crisis intervention and conflict de-escalation at Southeast Missouri Residential Services. Proven ability to enhance patient safety and well-being through effective communication and trauma-informed care. Skilled in medication administration and fostering positive relationships, ensuring comprehensive support for clients and their families.
Overview
2026
2026
years of professional experience
Work History
Behavioral Health Technician
Southeast Missouri Residential Services
07.2023 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
Homemaker Aide
Endeavor Home Care
09.2022 - 07.2023
- Completed dusting, washing dishes, laundry, and vacuuming for patients.
- Addressed client household needs with meal preparation, housekeeping and transportation.
- Provided companionship and emotional support to enhance mood and quality of life.
- Monitored medication administration and reported any changes in health status to supervising nurse or physician promptly.
- Aided clients with mobility issues by providing safe transfers and transportation to appointments or social outings.
- Developed strong relationships with clients and families, fostering trust and open communication regarding needs and concerns.
- Developed and maintained positive relationships with clients and families to support comprehensive care.
- Supported client dignity and independence, by assisting with bathing, dressing and grooming.
Operator Technician
Prostaff Temp Agency
2019 - 2022
- Assisted in achieving production goals by consistently meeting deadlines and maintaining high-quality output.
- Collaborated with team members to troubleshoot issues, ensuring minimal downtime and maintaining productivity.
- Enhanced safety standards by strictly adhering to company guidelines and conducting thorough equipment inspections.
- Increased overall equipment effectiveness by identifying areas for improvement and implementing corrective actions.
Home Health Aide
Endeavor Home Care
2016 - 2019
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Education
GED -
Mountain View High
Mountain View, MO11.1997
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Mental health support
- Crisis handling
- Medication administration
- Crisis intervention
- Self-care practices
- Incident reporting
- Activity monitoring
- Housekeeping skills
- Behavioral management
- Trauma-informed care
- Team collaboration
- Verbal de-escalation
- Positive reinforcement
- Data collection
- Food preparation and handling
- Activities of daily living management
- Social skills development
- Applied behavior analysis
- HIPAA requirements
- Behavioral health
- Vitals monitoring
- Heartsaver CPR AED
Timeline
Behavioral Health Technician
Southeast Missouri Residential Services
07.2023 - Current
Homemaker Aide
Endeavor Home Care
09.2022 - 07.2023
Operator Technician
Prostaff Temp Agency
2019 - 2022
Home Health Aide
Endeavor Home Care
2016 - 2019
GED -
Mountain View High
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