Audra Cucchi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Assistant Relationship Manager
Leominster Credit Union
11.2021 - 01.2024
- Strengthened client relationships by providing consistent support and addressing their financial needs.
- Managed a variety of administrative tasks such as preparing reports, maintaining accurate records, and updating client profiles, streamlining workflow processes within the team.
- Ensured compliance with regulatory requirements by keeping up-to-date with industry changes and implementing necessary adjustments within processes.
- Facilitated smooth transitions during account onboarding by guiding clients through required documentation procedures and promptly addressing any issues that arose.
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Assisted in the preparation of detailed credit applications by gathering all necessary information and documentation required for approval processes.
Assistant Manager
Bankhometown
04.2000 - 10.2021
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Coordinated staff schedules, maintaining optimal staffing levels during peak business hours for improved customer experience.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Improved teller accuracy by implementing standardized cash handling procedures and conducting regular audits on cash drawers.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Built rapport with account holders by reaching out with product recommendations and account updates.
Education
Associate Degree in Legal - Legal Secretarial
Quinsigamond Community College
Worcester, MA05.1998
High School Diploma -
Clinton High School
Clinton Ma 0151006.1990
Skills
- Organizational skills
- Attention to detail
- Performance monitoring
- Adaptability and flexibility
- Team collaboration
- Problem-solving abilities
- Strong communication
- Product knowledge
- Time management
- Goal setting
- Customer Relationships
- Customer Service
- Cash Handling
- Schedule Management
Certification
Notary Public
NMLS
Timeline
Assistant Relationship Manager
Leominster Credit Union
11.2021 - 01.2024
Assistant Manager
Bankhometown
04.2000 - 10.2021
Associate Degree in Legal - Legal Secretarial
Quinsigamond Community College
High School Diploma -
Clinton High School