Audra Decker

Majorel (Out-sourcing company)

June 2022 to December 2022

Majorel purchsed 12 of Booking.com's 14 Customer Service centers. They told us they would give us 6 months of work, and they exceeded their promise and gave us 7 months of work.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Met customer call guidelines for service levels, handle time and productivity.
• Provided primary customer support to internal and external customers.
• Responded proactively and positively to rapid change.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Handled customer inquiries and suggestions courteously and professionally.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Increased efficiency and team productivity by promoting operational best practices.

At Dialog Direct I took phone calls from customers calling in for Roadside Assistance, and I also took calls from people looking to add time to their calling cards.

I took calls from people calling in to order items from the catalog, or other JCPenney advertisement's. I also fielded incoming calls to the correct department.

In my first four months of work I received 2 Bell-Ringer Awards from customers that were so happy with the service they received they were compelled to write or call in, to speak with a Supervisor.

• Fed, cared for, and safely entertained two boys of different ages, with age-appropriate activities they enjoyed, that challenged and helped them develop self-confidence in a safe, consistent, and nurturing environment for them to grow.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Encouraged children to develop healthy social and emotional skills.
• Developed age-appropriate activities and crafts to engage children.