Audra Douglass
Jersey Shore,PA
Summary
Organized professional in administrative support known for high productivity and efficiency in task completion. Skilled in data entry, calendar management, and document preparation, ensuring smooth operational flow. Excel in communication, problem-solving, and time management, contributing to successful team collaboration and project execution.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Compu-Gen Technologies
Williamsport, PA
10.2024 - 01.2025
- Handled customer concerns for swift conflict resolution and increased retention rates.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
- Reconciled computer reports with manually maintained ledgers.
- Received and recorded cash, checks and transfers.
Accounting Assistant
Davis Insurance
Lock Haven, PA
11.2017 - 02.2024
- Recorded debit, credit and account transactions in computer spreadsheets and databases.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Answered questions from customers regarding their billing or payment status.
- Managed vendor relationships by ensuring timely payments and resolving disputes.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reconciled computer reports with manually maintained ledgers.
- Provided support to upper management with special projects related to finance or accounting processes.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Receptionist
Keystone Bingo Supply
Muncy, PA
11.2006 - 11.2017
- Managed high call volumes and maintained professional customer interactions.
- Managed daily operations, including payment handling, unit leasing, and maintaining site standards for a self-storage facility.
- Managed logistics for business trips, securing accommodations and ensuring smooth itineraries.
- Assisted in organizing event logistics, including catering, entertainment, and prizes.
- Completed daily transaction processes using various platforms.
- Processed orders for customers.
- Inside sales support for the outside salespeople.
Education
Associates Degree in Business Administration - Executive Assistant
Newport Business Institute
Williamsport, PA05-2004
Skills
- Check processing
- Bookkeeping
- Reception oversight
- Filing
- Meeting planning
- Records retrieval
- Mail handling
- Quickbooks
- Account balancing reconciliation
Timeline
Administrative Assistant
Compu-Gen Technologies
10.2024 - 01.2025
Accounting Assistant
Davis Insurance
11.2017 - 02.2024
Receptionist
Keystone Bingo Supply
11.2006 - 11.2017
Associates Degree in Business Administration - Executive Assistant
Newport Business Institute
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