Audra Gage
Loveland,CO
Summary
Patient Access/Front Office Administrator with 6+ years in medical setting (audiology, dermatology, family medicine) and decades of customer-facing excellence. Skilled in Epic, NextGen, Sycle, PayJunction, patient registration, insurance verification, referrals/authorization, HIPAA compliance, scheduling, and payment processing. I am known for optimizing provider schedules, reducing no-shows, and delivering standout patient experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Patient Care Coordinator
Advanced Hearing Services
05.2021 - 11.2025
- Consistently managed 30-40 patient interactions daily, contributing to a 95% schedule utilization for two providers.
- Managed office readiness for daily operations.
- Processed voicemail and callbacks for patients to triage problems and to schedule as necessary.
- Checked-in patients and ensured appropriate paperwork was completed, entered, and 100% scanned for provider access.
- Checked-out patients, processed payments via PayJunction, and scheduled future appointments to ensure patients were on a maintenance schedule for both providers optimizing schedule availability.
- Processed daily/monthly payments approximately 30K/month and tracked payment balances and future payments.
- Completed patient chart notes and performed duties as per protocols from providers.
- Confirmed appointments for next day’s appointments and rescheduled as needed.
- Requested patient reviews via Audiology Design application, 90%+ 5-star ratings.
- Processed repaired and new equipment from Oticon, stocked devices, accessories, and supplies.
- Managed faxed referrals from primary care physicians and scheduled the patients accordingly.
- Tracked and maintained 100% warranty information for patients and scheduled warranty appointments to process extensions via Oticon website.
- Closed the office when all patient appointments and administrative tasks were completed. Ensured doors were locked and equipment logged out and powered off.
- Processed cash deposit and ensured correct change was in the safe for end of month, $200-$500/month.
- Mailed billing statements at the beginning of each month.
- Delivered monthly newsletter and birthday campaign via Constant Contact for subscribed patients.
Front Desk Receptionist
Family Clinic of Fort Collins
07.2020 - 05.2021
- Professionally screened patients for Covid-19 during check-in process and ensured appropriate paperwork was signed, insurance information was entered and scanned correctly for 95% billing accuracy.
- Scheduled 50+ daily visits (in-person/telehealth) and vaccinations to optimize six provider schedules via EPIC clinical software.
- Responded to patient messages through the Epic System to assist patients in scheduling and responded to doctor messages when needed.
- Processed copays, calculated self-pay patients, and completed daily batch processing with 100% reconciliation.
- Triaged calls that required referrals, authorizations, orders, and prescription refills and routed to the appropriate medical team.
- Distributed faxes to appropriate medical team multiple times daily.
- Managed patient charts for next days’ services and checked the next few days schedules to ensure accuracy and optimization for each provider.
- Trained 2 new employees and troubleshooted claim issues and patient inquiries.
- Opened/closed the clinic ensuring phones were forwarded to on-call service, clinic was locked and waiting room was cleaned and sanitized.
Administrative Front Desk Receptionist
Fort Collins Skin Clinic
01.2019 - 07.2020
- Consistently managed 20-30 patient exchanges daily via Check-in/check-out.
- Assisted with billing questions and completed daily batch processing for 100% reconciliation.
- Processed new patient information, updated patients’ demographic information, HIPAA, cancellation policies, and consent for treatment, which included data input into two systems and scanning of documents.
- Verified and entered patient insurance information and referrals/authorizations.
- Processed patient co-pays and/or coinsurance and posted to patient’s financial account.
- Booked patient appointments for optimum scheduling for four providers via EPIC and Next Gen Clinical software for 100% synchronization.
- Triaged incoming phone calls and determined when Medical Assistant support was needed to further support the patient.
- Worked call campaigns to maintain optimal schedules for providers; including recalls, no shows, cancellations, pull forward list, and EPIC referrals, as well as confirmation and rescheduling of appointments.
- Troubleshooted claim issues and patient inquiries.
Education
No Degree - General Education
University of Iowa
Iowa City, IASkills
- EPIC EHR, NextGen, Sycle, PayJunction, Constant Contact, Microsoft Office/Outlook
- Multi-line phone systems, Patient registration, Insurance verification, Referrals and Prior authorizations
- Scheduling and template management Telehealth support
- Payment posting, Copay/coinsurance collection Revenue cycle basics
Certification
HIPAA training, Epic/NextGen, Sycle, PayJunction, Medical Office Administration, and Customer Service workshops.
Timeline
Administrative Assistant/Patient Care Coordinator
Advanced Hearing Services
05.2021 - 11.2025
Front Desk Receptionist
Family Clinic of Fort Collins
07.2020 - 05.2021
Administrative Front Desk Receptionist
Fort Collins Skin Clinic
01.2019 - 07.2020
No Degree - General Education
University of Iowa