Audra Glowen
Leasing Consultant/ Assistant Manager
Spokane,WA
Summary
I am a dedicated and results-driven professional with a strong background in project management, committed to leading cross-functional teams and driving process improvements. Seeking a challenging role where I can leverage my expertise to deliver exceptional customer experiences and contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Prodigy Property Management
12.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Engagement Manager
Effectual, Inc
12.2021 - 2 2023
- Assemble project teams, assign tasks, and provide leadership and guidance to team members
- Manage project budgets, track expenses, and ensure cost-effective use of resources
- Maintain effective communication with team members, stakeholders, and clients
- Provide regular updates on project progress and address concerns and questions promptly
- Manage and allocate project resources efficiently
- Handle change requests and assess their impact on the project scope, budget, and timeline
- Maintain thorough project documentation, including project plans, reports, and other records
- Engage with various project stakeholders, including team members, clients, senior management, and external partners
- Resolve conflicts or disagreements within the project team and ensure a harmonious working environment.
Project Manager
Northwest Farm Credit Services
07.2019 - 08.2020
- Define project scope, objectives, and deliverables
- Develop a detailed project plan, including timelines and milestones
- Build and lead a project team, assigning roles and responsibilities
- Communicate with stakeholders to gather requirements and expectations
- Monitor and control project tasks and activities to ensure they align with the project plan
- Develop and implement risk mitigation strategies
- Create and maintain project documentation, including progress reports, status updates, and project documentation
- Facilitate regular team meetings and project status meetings
- Obtain formal project acceptance and approval from stakeholders
- Close out the project by releasing resources, documenting lessons learned, and archiving project documents.
Project Coordinator
Volt Staffing
06.2018 - 02.2019
- Establish strategies to maintain effective communications with stakeholders and team members
- Schedule regular project meetings to discuss progress and issues
- Disseminate customer issues and notify the appropriate engineering resource for escalation
- Maintain project documentation, including project plans, status reports, and meeting minutes
- Ensure that project documentation is organized and up to date.
Support Center Lead Agent
Cerium Networks
08.2017 - 06.2018
- Provide guidance, leadership, and mentorship to a team of support agents
- Assist with scheduling and workload distribution to ensure adequate coverage
- Handle complex or escalated customer inquiries and issues that require higher-level expertise
- Act as a point of contact for customers with more challenging problems
- Participate in the onboarding and training of new support agents
- Monitor and evaluate support agents' interactions with customers, including calls, emails, chat, or other communication channels
- Collaborate with other departments to address systemic or recurring problems
- Escalate issues to higher management when necessary
- Maintain and update knowledge base articles, FAQs, and support materials
- Create and update internal documentation for the team's reference
- Ensure that the team adheres to company policies, service-level agreements, and legal/regulatory requirements
- Demonstrate strong communication skills, both written and verbal, to convey information effectively to team members and customers.
MAC Coordinator
Cerium Networks
04.2016 - 08.2017
- Receive and process software installation and modification requests
- Track software licenses to ensure compliance and coordinate procurement or renewal as needed
- Maintain an inventory of all software applications, licenses, and versions currently in use across the organization
- Oversee the installation, configuration, and testing of software on individual workstations or networked systems
- Manage the deployment of software updates, patches, and security fixes, ensuring that systems are up-to-date and secure
- Maintain records of software installations, configurations, and updates, including license keys and installation procedures
- Provide training and support to end-users on new software applications, ensuring they can use the software effectively.
Supplies Account Manager
Pitney Bowes
05.2015 - 04.2016
- Proactively identify sales opportunities by engaging key decision-makers, consistently exceeding daily and monthly quotas through the sale of Pitney Bowes postage meter supplies
- Skillfully overcome objections and successfully close sales deals
- Execute diligent follow-up on sales opportunities by utilizing phone, fax, and email correspondence to address inquiries and distribute marketing materials generated from our customized software
- Take the initiative to make outbound sales calls, expanding our reach to potential clients
- Utilize the region's internal website proficiently, furnishing customers with accurate pricing, promotions, and comprehensive service information.
Project Coordinator
Nuvodia
10.2015 - 03.2016
- Coordinated the conceptualization and scoping of assigned projects, ensuring alignment with design specifications
- Developed comprehensive implementation plans, project timelines, and tracking systems to facilitate efficient project execution
- Assisted in the leadership and oversight of the transition of projects from the implementation phase to ongoing support
- Prioritized and managed client satisfaction, consistently exceeding project goals and objectives
- Contributed to department resource management, optimizing resource allocation for projects
- Monitored project progress to ensure adherence to established timelines, budgets, and scope, consistently meeting or surpassing expectations.
Project Manager
MCPc
10.2007 - 10.2014
- Led the coordination of branch server upgrade projects and major client PC and printer refreshes
- Developed and managed the implementation schedule, subcontractors, and third-party vendors
- Held responsibility for receiving and distributing support calls to field technicians
- Prepared billing, costing, and invoicing reports to maintain financial transparency
- Played a pivotal role in project planning and execution
- Fostered and managed relationships with national service partners to facilitate technician dispatch outside of the Spokane area
- Provided oversight of daily activities for technicians and administrative staff, optimizing resource utilization
- Proactively identified potential problems, troubleshooted issues, and implemented contingency plans as needed.
Education
B.A. Organizational Management -
Whitworth University
Skills
Communication
Websites
Timeline
Assistant Property Manager
Prodigy Property Management
12.2023 - Current
Engagement Manager
Effectual, Inc
12.2021 - 2 2023
Project Manager
Northwest Farm Credit Services
07.2019 - 08.2020
Project Coordinator
Volt Staffing
06.2018 - 02.2019
Support Center Lead Agent
Cerium Networks
08.2017 - 06.2018
MAC Coordinator
Cerium Networks
04.2016 - 08.2017
Project Coordinator
Nuvodia
10.2015 - 03.2016
Supplies Account Manager
Pitney Bowes
05.2015 - 04.2016
Project Manager
MCPc
10.2007 - 10.2014
B.A. Organizational Management -
Whitworth University
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