Audra Glowen
Leasing Consultant/ Assistant Manager
Spokane,WA
Summary
I am a dedicated and results-driven professional with a strong background in project management, committed to leading cross-functional teams and driving process improvements. Seeking a challenging role where I can leverage my expertise to deliver exceptional customer experiences and contribute to organizational success.
Overview
17
17
years of professional experience
Work History
Assistant Property Manager
Prodigy Property Management
12.2023 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained accurate records of all transactions, ensuring timely reporting to senior management and owners.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
Engagement Manager
Effectual, Inc
12.2021 - 2 2023
- Assemble project teams, assign tasks, and provide leadership and guidance to team members
- Manage project budgets, track expenses, and ensure cost-effective use of resources
- Maintain effective communication with team members, stakeholders, and clients
- Provide regular updates on project progress and address concerns and questions promptly
- Manage and allocate project resources efficiently
- Handle change requests and assess their impact on the project scope, budget, and timeline
- Maintain thorough project documentation, including project plans, reports, and other records
- Engage with various project stakeholders, including team members, clients, senior management, and external partners
- Resolve conflicts or disagreements within the project team and ensure a harmonious working environment.
Project Manager
Northwest Farm Credit Services
07.2019 - 08.2020
- Define project scope, objectives, and deliverables
- Develop a detailed project plan, including timelines and milestones
- Build and lead a project team, assigning roles and responsibilities
- Communicate with stakeholders to gather requirements and expectations
- Monitor and control project tasks and activities to ensure they align with the project plan
- Develop and implement risk mitigation strategies
- Create and maintain project documentation, including progress reports, status updates, and project documentation
- Facilitate regular team meetings and project status meetings
- Obtain formal project acceptance and approval from stakeholders
- Close out the project by releasing resources, documenting lessons learned, and archiving project documents.
Project Coordinator
Volt Staffing
06.2018 - 02.2019
- Establish strategies to maintain effective communications with stakeholders and team members
- Schedule regular project meetings to discuss progress and issues
- Disseminate customer issues and notify the appropriate engineering resource for escalation
- Maintain project documentation, including project plans, status reports, and meeting minutes
- Ensure that project documentation is organized and up to date.
Support Center Lead Agent
Cerium Networks
08.2017 - 06.2018
- Provide guidance, leadership, and mentorship to a team of support agents
- Assist with scheduling and workload distribution to ensure adequate coverage
- Handle complex or escalated customer inquiries and issues that require higher-level expertise
- Act as a point of contact for customers with more challenging problems
- Participate in the onboarding and training of new support agents
- Monitor and evaluate support agents' interactions with customers, including calls, emails, chat, or other communication channels
- Collaborate with other departments to address systemic or recurring problems
- Escalate issues to higher management when necessary
- Maintain and update knowledge base articles, FAQs, and support materials
- Create and update internal documentation for the team's reference
- Ensure that the team adheres to company policies, service-level agreements, and legal/regulatory requirements
- Demonstrate strong communication skills, both written and verbal, to convey information effectively to team members and customers.
MAC Coordinator
Cerium Networks
04.2016 - 08.2017
- Receive and process software installation and modification requests
- Track software licenses to ensure compliance and coordinate procurement or renewal as needed
- Maintain an inventory of all software applications, licenses, and versions currently in use across the organization
- Oversee the installation, configuration, and testing of software on individual workstations or networked systems
- Manage the deployment of software updates, patches, and security fixes, ensuring that systems are up-to-date and secure
- Maintain records of software installations, configurations, and updates, including license keys and installation procedures
- Provide training and support to end-users on new software applications, ensuring they can use the software effectively.
Supplies Account Manager
Pitney Bowes
05.2015 - 04.2016
- Proactively identify sales opportunities by engaging key decision-makers, consistently exceeding daily and monthly quotas through the sale of Pitney Bowes postage meter supplies
- Skillfully overcome objections and successfully close sales deals
- Execute diligent follow-up on sales opportunities by utilizing phone, fax, and email correspondence to address inquiries and distribute marketing materials generated from our customized software
- Take the initiative to make outbound sales calls, expanding our reach to potential clients
- Utilize the region's internal website proficiently, furnishing customers with accurate pricing, promotions, and comprehensive service information.
Project Coordinator
Nuvodia
10.2015 - 03.2016
- Coordinated the conceptualization and scoping of assigned projects, ensuring alignment with design specifications
- Developed comprehensive implementation plans, project timelines, and tracking systems to facilitate efficient project execution
- Assisted in the leadership and oversight of the transition of projects from the implementation phase to ongoing support
- Prioritized and managed client satisfaction, consistently exceeding project goals and objectives
- Contributed to department resource management, optimizing resource allocation for projects
- Monitored project progress to ensure adherence to established timelines, budgets, and scope, consistently meeting or surpassing expectations.
Project Manager
MCPc
10.2007 - 10.2014
- Led the coordination of branch server upgrade projects and major client PC and printer refreshes
- Developed and managed the implementation schedule, subcontractors, and third-party vendors
- Held responsibility for receiving and distributing support calls to field technicians
- Prepared billing, costing, and invoicing reports to maintain financial transparency
- Played a pivotal role in project planning and execution
- Fostered and managed relationships with national service partners to facilitate technician dispatch outside of the Spokane area
- Provided oversight of daily activities for technicians and administrative staff, optimizing resource utilization
- Proactively identified potential problems, troubleshooted issues, and implemented contingency plans as needed.
Education
B.A. Organizational Management -
Whitworth University
Skills
Communication
Leadership
Teamwork
Problem Solving
Critical Thinking
Customer Service
Project Management
Microsoft Office Suite
Salesforce
ServiceNow
CRM Systems
Strong Communication Skills
Tenant relations
Marketing and Advertising
Telephone and email etiquette
Property Inspections
Property Inspection
Property tours and inspections
Fair Housing Regulations
Administrative Support
Onsite tours
Leasing and sales
Websites
Timeline
Assistant Property Manager
Prodigy Property Management
12.2023 - Current
Engagement Manager
Effectual, Inc
12.2021 - 2 2023
Project Manager
Northwest Farm Credit Services
07.2019 - 08.2020
Project Coordinator
Volt Staffing
06.2018 - 02.2019
Support Center Lead Agent
Cerium Networks
08.2017 - 06.2018
MAC Coordinator
Cerium Networks
04.2016 - 08.2017
Project Coordinator
Nuvodia
10.2015 - 03.2016
Supplies Account Manager
Pitney Bowes
05.2015 - 04.2016
Project Manager
MCPc
10.2007 - 10.2014
B.A. Organizational Management -
Whitworth University