Audra Greeson
Plainfield,IN
Summary
Results-driven cosmetologist with over 10 years of experience in customer relationship management and problem-solving. Proven track record of enhancing client satisfaction through personalized consultations and advanced techniques, leading to a loyal client base.
Overview
27
27
years of professional experience
Work History
Cosmetologist
Elements Of Style Salon
Plainfield, IN
10.2012 - Current
- Provided personalized consultations to clients for hair services.
- Applied advanced coloring techniques using professional-grade products and tools.
- Developed strong client relationships through exceptional customer service and communication skills.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Developed a loyal client base through excellent customer service.
Spa Director
Villaggio Day Spa LLC
Zionsville, Indiana
10.2007 - 08.2010
- Led profitable spa operations through budgeting, aesthetics, employee training, and renewing dormant client memberships.
- Oversaw staff training and development for optimal service delivery.
- Hired, led and provided performance management for spa employees.
- Developed promotional strategies to attract new clients and retain existing ones.
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Implemented inventory management systems for spa products and supplies.
- Organized business accounting and invoicing in QuickBooks.
Media & PR Coordinator
Indy Racing League
Speedway, IN
10.2001 - 10.2007
- Coordinated media events to enhance public engagement and visibility.
- Established journalist relationships to secure media coverage.
- Oversaw media relations by addressing inquiries and coordinating responses.
- Developed press materials to communicate brand messages effectively.
- Organized interviews for executives with television networks or radio stations.
- Planned and executed special events including product launches, press conferences, and media tours.
- Planned and organized corporate media and other special events.
- Collaborated with teams to create promotional campaigns for racing events.
- Promoted events on social media and in press, contributing to increased ticket sales.
Sales Assistant
Indianapolis Motor Speedway LLC
Speedway, IN
08.1999 - 09.2001
- Delivered exceptional customer service during high-traffic events to enhance attendee experience.
- Monitored inventory levels to maintain product availability for customer needs.
- Handled incoming calls to deliver accurate information about products and services, enhancing customer satisfaction.
- Supported promotional campaigns for upcoming races and events, driving engagement and participation.
- Compiled daily reports on sales performance metrics, providing insights for team evaluation and strategy adjustment.
- Ensured smooth event operations through effective collaboration with team members.
- Attended staff meetings to discuss new products or changes in department policy or procedure.
Education
Cosmetology License - Cosmetology
Avant Garde Cosmetology School
Avon, IN10-2012
High School Diploma -
Monrovia High School
Monrovia, IN05-1995
Skills
- Customer relationship management
- Client retention
- Sales and upselling
- Inventory management
- Problem solving
- Time management
Timeline
Cosmetologist
Elements Of Style Salon
10.2012 - Current
Spa Director
Villaggio Day Spa LLC
10.2007 - 08.2010
Media & PR Coordinator
Indy Racing League
10.2001 - 10.2007
Sales Assistant
Indianapolis Motor Speedway LLC
08.1999 - 09.2001
Cosmetology License - Cosmetology
Avant Garde Cosmetology School
High School Diploma -
Monrovia High School