Audra Grosse
Paradise,CA
Summary
Proactive professional aiming to fulfill a fast food role within a dynamic team. Excellent multi-tasker with high attention to detail Detailed professional offering 5 years of experience in food service. Demonstrated proficiency in preparing and serving appetizing and delicious food compliant with predefined portion control procedures. Well-versed with protocols for safe and sanitary preparation of food items. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Sales Associate
Goodwill Central Coast
11.2022 - 07.2024
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained new sales associates to ensure consistent performance across the team.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Built relationships with customers and community to promote long term business growth.
Housekeeper
Madonna Inn Hotel
04.2021 - 11.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Prep Cook
Ben Franklins Sandwich
08.2018 - 03.2021
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency
- Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot
- Prepped vegetables and ingredients by washing, chopping and dicing
- Adhered to all regulatory standards regarding safe and sanitary food prep
- Precooked garnishes such as bacon pieces for later use to top off fresh dishes
- Made all meals in accordance with company standards and requirements
- Cooked food following specific measurements and recipes
- Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs
- Rotated stock items and ingredients to maintain efficiency and freshness
- Sliced meats to prepare for cooking and assembly of menu items such as sandwiches, salads, soups, etc
- Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Hotel Housekeeper
Super 8 Motel
06.2018 - 12.2019
- Inspected guest rooms, lobbies and common areas to verify cleanliness and tidiness
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies and hotel brochures to make guests feel welcome and at home
- Reported damages, maintenance problems, safety issues and potential hazards to management
- Established and maintained clean and comfortable environments by performing cleaning duties, including vacuuming, wiping windows, dusting and sanitizing bathrooms
- Washed and folded towels and linens to properly stock 50 guest rooms
- Operated steam cleaning equipment and floor care machines to deep clean carpets and sanitize and wax hardwood, tile and linoleum floors
- Emptied trash receptacles throughout the day to maintain sanitary levels of all trash cans on premises
- Kept building entryway glass clean and polished for professional presentation
- Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs
- Picked up trash from parking lot and garden areas to keep those areas free of debris
- Cleaned elevators, glass and planters in public areas such as lobby, pool and public restrooms
- Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning
- Accepted accountability for all assigned building keys, master keys and access cards
- Restocked room supplies such as facial tissues for a personal touch with every job
- Slid beds, sofas and furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Assistant Manager
Which Wich Superior Sandwiches
03.2016 - 08.2018
- Kept the restaurant compliant with all federal, state and local hygiene and food safety regulations
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Supervised all areas of the restaurant to keep it clean and well-maintained
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Directed and led employees, supervising activities to drive productivity and efficiency
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Home Health Care Provider
Wendy Miller
08.2011 - 10.2016
- Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
- Traveled to clients' homes to provide healthcare services and promote continuity of care
- Provided information about health system navigation, patient rights and health information privacy
- Kept a close eye on the behavior and emotional responses of clients, consulting with coworkers to address concerns and protect each person from any harm
- Maintained a clean, safe and well-organized patient environment
- Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
- Provided transportation, managing and scheduling appointments
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
- Worked to improve and enhance patient lives through effective and compassionate care
- Administered prescribed medications under the direction of a physician
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
- Assisted clients by performing laundry, meal preparation and other tasks
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
- Assisted with general household activities, such as cooking, meal preparation and grocery shopping
- Completed entries in log books, journals and care plans to accurately report patient progress
- Administered medications to patients and remained vigilant for negative side effects
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
- Cooked tasty, nourishing meals for patients with conditions to promote better nutrition
- Documented vital statistics and coordinated with healthcare providers
- Developed rapport to create a safe and trusting environment for care
- Increased medication knowledge and medical terminology prowess through consistent research and continuing education
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Planned and implemented community outreach and events to provide health education about cancer, self-care and preventative breast examinations
- Provided mobility assistance such as walking and regular exercising
- Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal, and dusting
- Reported any unusual or urgent circumstances in patients' condition or environment immediately to the physician
- Supervised activities and provided assistance when needed
- Maintained records of patient care, condition, progress, or problems to report and discussed observations with a supervisor or case manager
- Monitored progress and documented any patient health status changes, keeping the healthcare team updated
- Assisted patients with handling chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Helped clients with managed home care, ensuring efficacy of care by monitoring health status
- Completed required medical and program reports and maintained medical records system, program filing system, and EHR, following clinic standard operating procedures
- Constructed cognitively stimulating activities
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships
- Provided direct personal care and administrative services to clients
- Promoted the development of a healthy lifestyle to meet health and wellness objectives.
Education
Medical Assistant, E.K.G. Certified. Phlebotomy -
Clarita Career College
Canyon Country, CA01.2000
Skills
- Menu memorization
- Stocking and Replenishing
- Food Preparation and Safety
- Food Preparation
- Cleaning and Organization
- Quick-Learning
- Ambitious
- Teamwork
- Dependable and reliable
- Customer Service
- Retail Store Operations
- Cash Handling
- Team Leadership
- Goal-Oriented
- Cash Handling Accuracy
- POS System Operation
- Flexible Schedule
- Sales Training
- POS system knowledge
- Mentoring and training
- Inventory and Stocking
- Relationship Building
- Customer care
- Staff Supervision
- Positive Customer Experience
Certification
- Food handler certified
- Medical asst.
- EKG certified
- Phlebotomy certified
Timeline
Lead Sales Associate
Goodwill Central Coast
11.2022 - 07.2024
Housekeeper
Madonna Inn Hotel
04.2021 - 11.2022
Prep Cook
Ben Franklins Sandwich
08.2018 - 03.2021
Hotel Housekeeper
Super 8 Motel
06.2018 - 12.2019
Assistant Manager
Which Wich Superior Sandwiches
03.2016 - 08.2018
Home Health Care Provider
Wendy Miller
08.2011 - 10.2016
Medical Assistant, E.K.G. Certified. Phlebotomy -
Clarita Career College
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