Audra Hapke
Green Tree,Pennsylvania
Summary
Organized individual with broad experience bringing excellent communication skills and proactive nature, with proven history of performing with integrity and efficiency. Committed to optimizing administrative resources to meet business objectives and leveraging strengths to maximize team performance. Offering 23 years of experience in leadership and administrative support roles.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrative Supervisor
UPP - Children's GI
Pittsburgh, PA
07.2022 - Current
- Recruited, interviewed and selected employees to fill vacant roles.
- Conducted staff performance evaluations to monitor progress and individual skills. Completed Year End Evaluations to determine merit raises.
- Monitored inventory levels of office supplies to ensure adequate stock was available at all times.
- Supervised a team of administrative assistants, OR Procedure Schedulers and Authorization Specialists including hiring, training, evaluating performance and providing feedback.
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Conducted weekly staff meetings to review progress toward goals and objectives and discuss any issues or changes in policy or procedure.
- Reviewed employee timesheets to ensure hours worked were accurately recorded, monitored PTO time and approved payroll.
- Participated in meetings with Core Leadership
- Oversee In-house infusion patients. Send weekly Infusion order requests to physicians. Review authorizations, TB results and Return appointments.
- Discuss Treatment options with physicians based on insurances.
- Research monthly changes in health insurance policies.
Office Coordinator
UPP - Children's GI
Pittsburgh, PA
07.2009 - 07.2022
- Completed employee performance evaluations
- Maintained office supplies inventory by checking stock to determine inventory. Placing orders for supplies.
- Delegated work to staff, setting priorities and goals.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
- Scheduled appointments for staff members using Outlook calendar system.
- Supervised OR Procedure Schedulers and Authorization specialists.
- Trained new staff
- Managed In-house Infusions
- Monitored time, PTO and completed payroll.
- Updated Paging Systems.
Clinical Coordinator
R. Chandra MD
Pittsburgh, PA
07.2001 - 04.2009
- Improve policies and procedures through development, implementation, revision and evaluation of new protocols.
- Recruited, hired and trained new medical and facility staff.
- Facilitated communication between patients, family members, physicians, other healthcare providers, insurance companies.
- Assessed staffing needs on an ongoing basis to ensure adequate coverage of clinical services.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
- Schedule All Procedures for North Surgery Center and CHP Main hospital. Summaries medical histories for all hospital procedures.
- Maintained detailed records of patient progress and outcomes.
- Monitored staff work hours, sick days and vacation time.
- Explained policies, procedures and services to patients.
- Coordinate patient, Hospital and Dr's personal schedule.
- Review all labs, radiology and pathology reports directly with physicians
- Review all results and treatment plans with patients. Patient Education
- Prior authorize all procedures and medications with insurances.
Education
Medical Assistant -Certified
Ultrasound Diagnostic School
Irving, TX07-1999
Skills
- Scheduling and Calendar Management
- Expense Reporting
- Training
- Workflow Planning
- Office Inventory Management
- Time Management
- Office Administration
- Payroll
- Employee Development
Accomplishments
Co Author- CHP OR Scheduling Manual
Certification
- Medical Assistant
Timeline
Administrative Supervisor
UPP - Children's GI
07.2022 - Current
Office Coordinator
UPP - Children's GI
07.2009 - 07.2022
Clinical Coordinator
R. Chandra MD
07.2001 - 04.2009
Medical Assistant -Certified
Ultrasound Diagnostic School