Audra Harrison
Greensboro,USA
Summary
Accomplished Training Manager well-versed in selecting trainers, curriculum and course plans to achieve demanding training objectives. Effective at leading courses on diverse topics. Prepared to offer 10 years of progressive training experience to take on challenging new role.
Overview
9
9
years of professional experience
Work History
Learning & Development Manager
Pluralsight
05.2021 - Current
- In close collaboration with business partners, aligned Performance Management training, curate the annual career development conference with budget oversight, and address training needs across lines of business
- Actively collaborate on launching new programs and spearhead the introduction of organization-wide platforms for goal setting, performance management, and career development
- Evaluated the effectiveness of training programs through regular assessments, making data-driven adjustments as needed.
- Improved employee performance by implementing effective learning and development programs.
- Collaborated with department heads to identify skill gaps and develop targeted training interventions.
- Developed comprehensive training materials for various employee levels, enhancing overall job satisfaction.
- Provided guidance to HR on talent management strategies by analyzing workforce competencies and identifying high-potential employees for career advancement.
- Spearheaded the creation of a company-wide knowledge management system, enabling employees to easily access and share information across departments.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
Hybrid Senior Operational Trainer
UnitedHealthcare
09.2020 - 05.2021
- Strategically fostering and maintaining relationships across diverse areas is instrumental in achieving effective resolutions
- This multi-skilled role allowed for a holistic and comprehensive contribution to the overall success of the business.
- Enhanced operational efficiency by developing and implementing comprehensive training programs for new hires.
- Reduced employee turnover by delivering engaging and effective operational training sessions.
- Developed custom learning materials, including presentations, manuals, and job aids to support ongoing education.
- Conducted regular assessments of trainee progress, providing constructive feedback and guidance as needed.
- Managed scheduling and logistical elements of in-person and virtual training events, ensuring smooth delivery of content.
Instructional Designer
UnitedHealthcare
11.2018 - 09.2020
- Assessed and develop job aids, content, and learning activities for both LMS and non-LMS environments, collaborating closely with teams to ensure impactful materials
- Designed course materials and supported implementation.
- Enhanced e-learning experience by designing interactive and engaging instructional materials.
- Collaborated with subject matter experts to create accurate, relevant, and effective learning content.
- Applying adult learning theory, I align course material with effective learning and development principles.
Master / Senior/ Associate Trainer
UnitedHealthcare
12.2014 - 11.2018
- Experienced in diverse subject matter facilitation, I cultivate business relationships for development
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- I provide feedback for coursework maintenance and train, coach, and develop trainers and leaders
- Managing direct reports from 18-150, overseeing up to 24 trainees, ensuring effective training delivery and metric expectations
- Actively contributing to remediation, I assist in developing best practices.
- Mentored junior trainers and coaches, fostering professional growth and helping them reach their full potential.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Trained and supported new team members, maintaining culture of collaboration.
- Enhanced team performance by implementing effective project management strategies and providing consistent guidance.
Education
Master of Science - I/O Psychology
Southern New Hampshire University
Hooksett, NH08.2020
Certificate - Instructional Design
ADT Education
Virtual12.2019
Skills
- Articulate Suite
- Microsoft Teams
- Slack
- Microsoft Office Suite
- Adobe Acrobat Pro
- Career Development
- Curriculum Design
- Talent management
- Adult Learning Theory
- Google Suite
- Certified Instructional Designer
- Camtasia
- Multiple LMS platforms
- Training Needs Analysis
- Leadership training
- Continuous Improvement
- New Employee Training
- Training Methods
- Time management abilities
- Project Management
- Program Development
- Survey Creation
- Multimedia Visual Aids
- Relationship Building
- Cisco WebEx
- Gamification Strategies
- Project Management with and without budget
- ADDIE model
- Feedback Analysis
- Learning Management Systems
- Training delivery
- Global Training
- Virtual Training
- Training Manual Creation
- Training Program Modification
- Training Program Development
- New Hire Training
Timeline
Learning & Development Manager
Pluralsight
05.2021 - Current
Hybrid Senior Operational Trainer
UnitedHealthcare
09.2020 - 05.2021
Instructional Designer
UnitedHealthcare
11.2018 - 09.2020
Master / Senior/ Associate Trainer
UnitedHealthcare
12.2014 - 11.2018
Master of Science - I/O Psychology
Southern New Hampshire University
Certificate - Instructional Design
ADT Education