Audra Hayes
Virginia Beach,VA
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and restaurant operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Crew Trainer/Manger in Training
Catlee Incorporated
01.2019 - Current
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
- Mentored junior employees to improve performance, food safety, and customer service.
- Facilitated open lines of communication between management and crew members, resolving issues promptly to maintain high morale levels.
Cashier
Sams Club Distribution
11.2018 - 08.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Environmental Services /Aide
Riverside Regional Medical Center
09.2016 - 10.2018
- Maintained a safe environment for patients and staff with thorough disinfection of high-touch surfaces.
- Exceeded quality standards for room turnover times, facilitating quicker patient admissions and reducing wait times in emergency departments.
- Conducted routine inspections of assigned areas, proactively identifying potential maintenance issues or hazards for prompt resolution.
- Promoted sustainability initiatives within the organization by consistently recycling waste materials whenever possible.
- Enhanced facility cleanliness by diligently performing daily cleaning tasks and waste disposal.
Education
High School Diploma -
Maynard Evans High School
Orlando, FL06.1986
Skills
- Health and Safety Regulations
- Staff retention strategies
- Brand Awareness
- Motivational Techniques
- Work Prioritization
- Task Delegation
- Feedback Delivery
- Cash Handling
- Workplace Safety
- Coaching and Mentoring
- Food safety understanding
- Food Safety
- Opening and closing procedures
Timeline
Crew Trainer/Manger in Training
Catlee Incorporated
01.2019 - Current
Cashier
Sams Club Distribution
11.2018 - 08.2020
Environmental Services /Aide
Riverside Regional Medical Center
09.2016 - 10.2018
High School Diploma -
Maynard Evans High School