Audra Henderson
Forest Hills,New York
Summary
Established, creative, organized, and energetic healthcare leader experienced working in extremely fast-paced Health Systems. Focusing on improving the patient experience, achieving better health outcomes, controlling costs, increasing revenue, and addressing clinician and employee satisfaction. Track record of exceedingly exceptional results in finances, operations, management, philanthropy, and customer service. Driver for operational and financial efficiency and growth by establishing core metrics and dashboards that optimizes performance. Motivated leader and mentor with strong organizational and prioritization abilities that handles tasks with accuracy and efficiency. Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance
Overview
22
22
years of professional experience
Work History
Assistant Vice President
New York City Health And Hospitals
06.2008 - 02.2021
- Supervised the Business Planning and Strategy team providing analytical and operational support to help implement facility and system-wide business plans to grow net revenue and patient base
- Supervised the Senior Director of Provider Relations to generate community provider referrals into Health + Hospitals and improve operations of facility referral offices
- The collaboration with community providers brought the system 6 million in revenue from their unique patients
- A systems-oriented thinker with the ability to analyze complex relationships and situations, think outside the box, act, and promote entrepreneurial and innovative approaches at the system level and across the healthcare market
- Work in collaboration with System/Facility leaders to develop strategic service lines and associated business plans insuring physician engagement to achieve desired results in quality, service, operations and revenue
- Collaborated with key stakeholders to set the yearly strategic vision and key operational and financial targets for the system with an understanding of the future direction of healthcare.
Executive Consultant
ABW Health Consultants
11.2019 - 01.2021
- Assist CEO’s and other hospital leadership in the development of long- and short-range System operations plans which may include service demand analyses, resources availability analyses, productivity, and cost benefit analyses of proposed capital and staff expansions
- Assist CEO and hospital leadership in establishing a sense of mutual pride of ownership among constituencies, including physicians, employees and the community
- Nurtures a culture of shared purpose and goals among these groups, fostering greatly improved working relationships and ensuring consistent quality of patient care and employee satisfaction
- Assist with implementation of post-COVID-19 re-opening and development of long-term plans that reflect the opportunities and challenges of the “new normal”
- Reviews contracts, purchase agreements, and other financial arrangements to ensure compatibility with business goals and expectations about profitability
- Analyzed problematic areas to provide recommendations and solutions
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities
Chair of Finance and Administration
MSSM-Dept Of Geriatrics And Palliative Medicine
08.2012 - 08.2019
- Served as a strategic partner and key member of the leadership team. Collaborated with the System Chair, Site and Vice Chairs, Hospital and School leadership in planning, implementation, enforcement, and successful outcomes of policies, programs, and initiatives that support the primary mission and key areas (education, research, clinical, philanthropy, and community outreach) for the Department and Health System
- Planned, directed, organized and coordinated all administrative, operational, and financial activities for the department and health system sites, including relationships with affiliates (primarily the Bronx VA, and the New Jewish Home)
- Managed hospital and school budgets, endowments, philanthropy, and research grants
- Negotiates as needed with the hospital and school CFO for enhanced budget allocations and funding support for the development of new programs and service lines
- Maintained a strong strategic alliance with the departments of marketing, development and research to retain a strong relationship with our donors and to recruit future donors to sustain much needed philanthropic funding
- Coordinated all faculty affairs including, recruitment, promotion and tenure business
- Increased Medicare and Medicaid revenue by 12% year over year.
- Ensured appropriate staffing models and administrative systems are in place for timely and resource efficient responses to daily demands of the department and health system sites.
Vice Chair of Finance and Administration
MSSM-Dept Of Orthopaedic Surgery
03.1999 - 07.2012
- Participated in the development and implementation of long-range plans for the practice to enhance revenue, cut cost, and ensure that quality patient care and services are provided
- Responsible for collections increasing from 4 million yearly to 35 million during my time as Vice Chair
- Enforced the 48-hour charge entry policy which improved our missing charges rate from 42% to 98%
- Monitored each physicians account receivables and tracked collection percentages, aging of account balances, and ensured accurate reimbursement with signed contractual agreements and negotiated settlements
- Established a system to maintain statistical data, and to ensure collections are accurately recorded and reconciled at the close of each month (e.g., number of batches received, dollar value, percentage of charges, payments, adjustments entered daily, and bank deposits are brought to the cashier and logged daily)
- Participated in professional development activities to keep current with Health care trends, practices, coding, fee schedules, insurance credentialing, billing compliance, HIPAA, OSHA, federal and state regulatory guidelines.
- Worked closely with other leaders to articulate organizational vision and develop roadmaps for achieving goals
Education
MBA - Finance and Administration
Hofstra University
Hempstead, NY2015
BA - Sociology
Hofstra University
Hempstead, NY2010
Skills
- Strategic Planning
- Care Transformation
- Recruitment and Training
- Lean Six Sigma
- Operations and Financial Management
- Business and Team development
- Quality Improvement, Safety, and Risk Management
- Joint Commission Certification/Accreditation
- Philanthropy and Fund Raising
- Customer Relations and Satisfaction
- Press Ganey
Timeline
Executive Consultant
ABW Health Consultants
11.2019 - 01.2021
Chair of Finance and Administration
MSSM-Dept Of Geriatrics And Palliative Medicine
08.2012 - 08.2019
Assistant Vice President
New York City Health And Hospitals
06.2008 - 02.2021
Vice Chair of Finance and Administration
MSSM-Dept Of Orthopaedic Surgery
03.1999 - 07.2012
MBA - Finance and Administration
Hofstra University
BA - Sociology
Hofstra University