Summary
Overview
Work History
Education
Skills
Timeline
Generic

Audra Herrera

Arroyo Hondo,NM

Summary

Dynamic Food and Beverage Manager with a proven track record at Historic Taos Inn, excelling in cost control and menu development. Enhanced service efficiency through targeted staff training and resolved customer complaints with professionalism, fostering loyalty and repeat business. Skilled in wine pairing and cultivating strong team relationships for optimal performance.

Overview

14
14
years of professional experience

Work History

Food and Beverage Manager

Historic Taos Inn
07.2024 - 05.2025
  • Managed inventory effectively, reducing waste and optimizing stock levels.
  • Developed staff training programs to enhance service skills and increase overall efficiency.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Oversaw the hiring process for new employees, selecting top talent to join our team.
  • Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.

General Manager

Sabroso Restaurant And Bar
05.2016 - 04.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Reconciled and corrected issues with financial records.
  • Established QuickBooks accounting system to reflect accurate financial records.

Lead Server

Trading Post Cafe
08.2011 - 06.2016
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.

Education

Bachelor of Science - Accounting

Northern New Mexico College
Española, NM

Associate of Science - Science

UNM Taos
Taos, NM
05-2018

Skills

  • Food and beverage operations
  • Cost control
  • Wine pairing
  • Menu development

Timeline

Food and Beverage Manager

Historic Taos Inn
07.2024 - 05.2025

General Manager

Sabroso Restaurant And Bar
05.2016 - 04.2024

Lead Server

Trading Post Cafe
08.2011 - 06.2016

Bachelor of Science - Accounting

Northern New Mexico College

Associate of Science - Science

UNM Taos

Similar Profiles

CREATE PROFILE